Pivony Voice of Customer Analytics Platform

What is Pivony Voice of Customer Analytics Platform?

Pivony is an Omni-channel Voice of Customer Analytics Platform that utilizes Neural Language Understanding to provide continuous insights from consumer reviews across multiple channels. It helps businesses understand their customers better and improve customer experience.

How to use Pivony Voice of Customer Analytics Platform?

To use Pivony, start by booking a demo to explore its features and benefits. Once onboard, create a dashboard to capture customer retention areas and opportunities. Use the platform's AI-generated topics to detect trends and observe anomalies related to your industry. Turn insights into key performance indicators (KPIs) and track them over time. Collaborate with your team by creating teams and sharing insights, dashboards, and KPIs. Store and present insights through customized reports. Analyze specific keywords, products, or brands to gain deeper understanding. Access support and resources when needed.

Pivony Voice of Customer Analytics Platform's Core Features

Omni-channel Voice of Customer Analytics

Neural Language Understanding

Dashboard creation for capturing customer retention areas and opportunities

AI-generated topics for trend analysis

Custom topics creation

Tracking custom topics as KPIs

Team collaboration and sharing of insights

Generation of customized reports

Analyzing specific keywords, products, or brands

Access to support and resources

Pivony Voice of Customer Analytics Platform's Use Cases

Customer Experience analysis

Brand Reputation analysis

Competitor analysis

Market research

Campaign strategy

Pivony Voice of Customer Analytics Platform Support Email & Customer service contact & Refund contact etc.

Here is the Pivony Voice of Customer Analytics Platform support email for customer service: [email protected] . More Contact, visit the contact us page(https://www.pivony.com/contact-us)