Tidio

What is Tidio?

Tidio is a customer service software suite with live chat, chatbot, and help desk features. Tidio also provides an AI customer support agent, Lyro. Lyro AI lets you automate client interactions, by creating an AI chatbot capable of resolving up to 64% of all tickets. Tidio integrates with your website, Messenger, WhatsApp, email, and many other channels and software. No matter if your site runs on WordPress, Shopify, or any other CMS, you'll get an easy to implement widget, and launch Tidio in a matter of minutes. Features: ? 1. Live Chat Real-Time Support – Engage with visitors instantly through a lightweight chat widget. Live Typing Preview – See what users are typing before they hit send. Canned Responses – Use pre-written replies for quick, consistent answers. AI Reply Assistant – Enhance responses with GPT-4 suggestions. User Management – Ban users by IP, view live visitor lists. Chat Transcripts – Save or email conversation history. Attachments – Support for sending files (images, docs, videos). ⚙️ 2. Flows (Automation) Visual Automation Builder – No-code drag & drop builder for custom flows. Pre-designed Templates – 40+ templates designed for eCommerce. Data Collection – Auto-capture contact info and feedback. Abandoned Cart Recovery – Send timed offers/discounts. Third-Party Integrations – Sync>

How to use Tidio?

Simply update the code of your website to include the Tidio widget. In the Tidio admin panel, set up automations (flows), train your AI agent on your knowledge base, finalize integrations with tools and channels.

Tidio's Core Features

customer support

help desk

chatbot

ai chatbot

live chat

email integration

messenger integration

ecommerce integration

shopify integration

Tidio's Use Cases

customer support

lead generation

workflow automation

improve retention

grow revenue

improve resolution rates

Tidio Support Email & Customer service contact & Refund contact etc.

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