It was revealed that a new Audi car spontaneously ignited after being driven for only seven months, and the 4S store's three-guarantee policy became the upper limit of compensation.

According to the latest news reports, Ms. Chen from Hubei purchased an Audi A6L car at the Wuhan Hengxin Handi 4S store in August 2023. However, just 7 months later, the new car suddenly crashed while parked on the roadside. Spontaneous combustion, resulting in complete destruction of the vehicle. According to news on May 29, a car spontaneous combustion incident has attracted widespread attention recently.

The technical center entrusted by the Wuhan branch conducted a detailed investigation of the accident vehicle. The results showed that the spontaneous combustion incident was caused by the internal electrical failure of the car and the quality defects of the accessories. Therefore, the insurance company believed that the accident was a quality problem and the automobile manufacturer should bear the responsibility, and accordingly rejected Ms. Chen’s compensation request.

The editor understands that after the accident, Ms. Chen negotiated with the after-sales manager of Wuhan Hengxin Handi 4S store many times, and she asked Hui 4S store to pay compensation for a 2024 A6L+ 55 four-wheel drive flagship car, and compensation for related mental losses. However, the 4S store rejected Ms. Chen’s request. After-sales manager Mr. Jin said that this kind of spontaneous combustion incident is an isolated case and is the first time the store has happened in the past five or six years. Therefore, it will provide two solutions: return or exchange the car in accordance with the three-guarantee policy. According to the Consumer Rights Protection Law, if a product has quality problems, consumers have the right to return, exchange, repair or demand compensation within the three-guarantee period. In this case, Ms. Chen could ask the 4S store to return the car or exchange the car in accordance with the law. According to relevant regulations, consumers who encounter similar problems should promptly report them to relevant departments. They can make complaints and safeguard their rights through the Consumer Rights Protection Association or consumer complaint reporting platform. At the same time, it is recommended that Ms. Chen keep the

Currently, Ms. Chen has not yet accepted the solution proposed by the Audi manufacturer, and the two parties are still in the process of further negotiation. The 4S store has provided Ms. Chen with an A6 as a scooter for her use during this period.

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