How to deal with Ele.me's refund rejection? How to appeal if Ele.me's refund is rejected?

Question: What should I do if my Ele.me refund is rejected? Brief explanation: Refunds are usually refused because the merchant has completed the production or delivery of the product. However, if you have doubts about the quality of the food, you can apply for customer service arbitration. Guided reading: The detailed content of this article compiled by PHP editor Xigua will provide you with how to deal with Ele.me refund rejections and help you solve this problem.

What to do if Ele.me refund is rejected

If the merchant does not agree with the refund from Ele.me, you can take the following methods:

The first case,

(1) If the merchant does not agree, first check whether the order is Already being delivered, if already on the way to delivery.

(2) This situation is generally not agreed and needs to be negotiated with the merchant. In this case, the food made by the merchant should be respected, which will cause certain losses to the merchant

Second case,

( 1) If the food has not been made yet and the merchant applies for a refund at this time, the merchant will generally agree. If the two parties do not reach an agreement, the buyer can apply for customer service intervention after the seller refuses. The customer service intervention is on the refund details page.

(2) It depends on the situation where the merchant refuses to refund. If the refund is refused because of the quality of the merchant’s dishes, then you can choose customer service arbitration. If the merchant has already served the meal and you don’t want it anymore and you refund the meal, The merchant can refuse.

Ele.me refund merchants do not agree with the operation process

In Ele.me, when ordering takeout, you need to cancel the order for some reasons, but some merchants do not allow you to cancel the order,

1. First turn on your phone Ele.me in Ele.me,

2. After entering Ele.me, click the (My) option in the lower right corner.

3. After opening the personal homepage, you need to drop down the interface to find (My Customer Service).

4. You can directly see the question (What should I do if the merchant refuses to cancel the order) in the customer service interface? Open it and take a look.

5. As you can see from the solution, click directly in the cancellation order (apply for customer service intervention), and click to open customer service.

6. Feedback the problems encountered to the official in the customer service interface, so that the customer service will deal with it and you are done.

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