Can't log in to the mobile version of Eureka Exchange

The reasons for failure to log in to the mobile version of EuroExchange may be: server maintenance, network connection problems, outdated application versions, device incompatibility, account freezes or other issues. The solutions are: wait for the maintenance to end, check the network connection, update the application, try other devices, clear cache data or contact customer service.

Can’t log in to the mobile version of EuroExchange

Question: Why can’t I log in to the mobile version of EuroExchange?

Answer: There may be many reasons for the failure to log in to the mobile version of OEX. The following are common reasons:

Cause 1: Server maintenance

European Exchange will sometimes perform server maintenance, during which the mobile phone version of the application may not be able to log in. Please visit the Ethereum Exchange official website or official social media channels to learn about maintenance times.

Cause 2: Network connection problem

Make sure your phone is connected to a stable internet connection. Weak signal or unstable network can cause login failure.

Cause 3: The application version is out of date

Please check whether your EEX mobile app is the latest version. Older versions may not be able to log in properly. Go to the app store to update the app.

Reason 4: Device incompatibility

Some mobile phones may not be compatible with the Ethereum mobile app. Check the supported devices list to make sure your phone meets the requirements.

Reason 5: Account Freeze

If your account is frozen due to security reasons or violation of terms, you will not be able to log in. Please contact OEX customer service to solve the problem.

Cause 6: Other issues

Other issues that may cause login failure include:

• Incorrect username or password
• Application error
• Cache data issue

Solution:

• Waiting for the server maintenance to be completed.
• Check the network connection and make sure it is stable.
• Updated the mobile app of Eureka Exchange.
• Try logging in using another device.
• Try clearing app cache data.
• Contact EEX customer service for help.

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