Unable to log in to OEX account

The reasons why the OEX account cannot be logged in include network problems, input errors, account freezes and equipment problems. Solutions include clearing your browser cache, resetting your password, and contacting customer service.

Reasons and solutions for being unable to log in to your OEX account

Cause 1: Network problem
Check whether your Internet connection is stable. Try switching networks or using a different browser.

Cause 2: Typing error
Make sure you entered the correct username and password. If you forget your password, click "Forgot Password" to reset it.

Reason 3: Account frozen or disabled
If your account has been frozen or disabled due to suspicious activity or violation of terms, please contact OUYI customer service for help.

Cause 4: Device issue
Try using a different device or clear your browser cache and cookies.

Workaround

Method 1: Clear browser cache and cookies
In your browser, go to Settings or Options and clear cache and cookies.

Method 2: Reset Password
If you forget your password, please click the "Forgot Password" link, enter your username or email address, and the system will send you a password reset email.

Method 3: Contact Ouyi customer service
If you have tried the above methods but still cannot log in, please contact customer service through Ouyi official website or email for help. Provide detailed error messages and your account information so they can investigate the cause and provide a solution.

Tip

• Keep your account safe and avoid logging in on public networks.
• Update your password regularly.
• Keep your login credentials safe and do not disclose them to anyone.

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