Why can't I log in to OEX?

Reasons for failed logins to OEX include: network problems, server maintenance, account abnormalities, browser compatibility, password errors and double verification errors. Solutions include: check the network connection, update the browser, reset the password, enable two-factor verification, or contact EEX customer service for help.

Causes and solutions for failed login on Eureka Exchange

Cause 1: Network problem

• Make sure you are connected to a stable Internet.
• Try using another network connection such as WiFi or mobile data.

Reason 2: Server Maintenance or Upgrade

• Check Eureka Exchange’s announcements or social media pages for planned maintenance or upgrades.
• Wait for maintenance or upgrade to be completed before trying to log in again.

Cause 3: Account abnormality

• Your account may be frozen or restricted.
• Contact EEX customer service to understand the reason and solve the problem.

Cause 4: Browser compatibility issues

• Make sure to use a supported browser such as Chrome, Firefox or Safari.
• Clear browser cache and cookies.

Cause 5: Wrong password

• Check carefully whether the password you entered is correct.
• If you forget your password, please use the "Forgot Password" function to reset your password.

Cause 6: Two-factor verification error

• Make sure you have enabled two-step verification and entered the verification code correctly.
• If you cannot receive the verification code, please check your email or mobile phone text message.

Solution:

• Check whether the network connection is stable.
• Update your browser.
• Reset your password.
• Enable two-step verification.
• Contact EEX customer service for help.

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