It was revealed that Juneyao Airlines did not turn on the air conditioning, causing heatstroke among passengers. The official apologized and informed the situation

News from this website on July 5. On July 3, some netizens broke the news that a Juneyao Airlines flight was delayed for unknown reasons, and the air conditioning was not turned on in the cabin, causing passengers to suffer from heat stroke.

On the evening of July 4, Juneyao Airlines released the "Instructions on Flight HO1851 on July 3" on its official Weibo, apologizing for the passenger's heat stroke.

Juneyao Airlines sincerely apologizes for the passenger discomfort caused by poor cabin air conditioning during preparation for departure of flight HO1851.

It has been confirmed that Juneyao Airlines will operate flight HO1851 from Hongqiao to Guangzhou on July 3. The flight was originally scheduled to take off at 18:10, but was delayed until 19:20 due to weather conditions. The flight completed boarding at 17:56 on the same day. Considering that the air conditioning cooling capacity of one side of the aircraft was weak, while the passengers were waiting to take off, the crew opened the aircraft door and arranged for the bridge-mounted air conditioner to continue to supply air to the aircraft to cool it down.

After receiving the clearance order, the aircraft closed the cabin door at 19:11, disconnected the bridge air conditioner from the bridge and waited for push-out. However, due to the thunderstorm in Hongqiao, the flight could not be launched on time. As the cabin temperature continues to rise, the company applied for corridor bridges, bridge-mounted air conditioners and air-conditioned trucks to dock with the aircraft again. However, because the weather at the time did not meet the operating standards of the ground units, the above equipment was unable to dock with the aircraft in time. During this period, the cabin crew continued to provide passengers with ice water, opened some cabin doors for ventilation, and waited for subsequent operating instructions.

There is no exact departure time due to weather conditions. After docking the aircraft at the corridor bridge at 19:43, the company arranged for passengers to disembark and provide snacks and drinks. Ground staff provided health assistance to some passengers who had symptoms of discomfort.

The flight will take off at 22:30 that day.

We once again deeply apologize for the discomfort caused to passengers by this incident, and will continue to strengthen the support capabilities of each link and improve the communication and coordination level of the unit. Passengers' travel comfort and safety are always our continuous pursuit. Thanks to all sectors of society for their concern and supervision of Juneyao Airlines.

This website has informed us that the aircraft operating Juneyao Airlines flight HO1851 is a Boeing 787-9, which is 5.6 years old.

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