Issues with video authentication on EEX

Ouyi Video Verification is an identity verification process that proves identity by submitting a video selfie, which helps prevent fraud and money laundering and ensures account security. Common issues include: poor video quality, blurry faces, videos that are too short, inability to upload videos, and authentication failures. The steps include: log in to your account, click on identity authentication, select video authentication, record video, and submit video. Benefits include: enhanced security, fraud prevention, easy authentication, and compliance with regulatory requirements.

European Exchange Video Authentication Question

What is Eureka Video Authentication?

Ouyi Video Authentication is an identity verification process that requires users to submit a short video selfie to prove their identity.

Why is video authentication required?

Video authentication helps prevent fraud and money laundering and ensures the security of account holders. It is also used to comply with regulatory requirements.

FAQs with video authentication:

• Poor video quality: Please make sure to record the video in a place with good lighting and clear background.
• Face blur: Your face should be clearly visible in the video. Don't wear a hat or sunglasses.
• Video too short: Video needs to be completed within 10-20 seconds.
• Unable to upload video: Please check your internet connection or contact Oyi customer service.
• Authentication failed: If the authentication fails, you may need to re-record the video or try to contact Ouyi customer service.

Steps for video authentication:

1. Log in to your Oyi account and go to "Personal Center".
2. Click "Identity Verification".
3. Select "Video Authentication".
4. Follow the on-screen prompts to record a video.
5. Submit your video and wait for review.

Advantages of video authentication:

• Enhance account security
• Prevent fraud and money laundering
• Fast and convenient authentication method
• Comply with regulatory requirements

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