An elderly man was overcharged by China Mobile for 8 years of caller ID fees, causing heated debate. The accumulated monthly fee of 6 yuan cannot be refunded.

According to news on July 15, the topic "Elderly people were overcharged by China Mobile for 8 years of caller ID fees" was on Weibo's hot search today. As of press time, the related topic ranked second in real-time popularity, with 288,000 views.

1. China Mobile user Mr. Chen reported to The Paper Complaint Platform that when checking his mobile phone bill, he unexpectedly discovered that he and two elderly people in his family have been charged a "Caller ID" value-added service fee of 6 yuan per month.

2. China Mobile publicly stated as early as 2022 that they had stopped selling "Caller ID" charges on the entire network since April 1, 2016. At that time, they claimed that they "will continue to actively communicate with some customers using old packages." , phase out caller ID fees within 3-5 years."
3. Can the caller ID fees charged since 2016 be refunded? China Mobile said, "The charging standards for old packages and new packages are different. For example, calls with some old packages are 0.15 yuan per minute, while calls with new packages are 0.25 yuan. Users have already enjoyed the benefits of the old packages, so the old packages include Other fees cannot be refunded separately. Some users' old packages will be relatively favorable. If you change the new package, you will no longer be able to modify it to the old package." In short, it means "no refund."
4. Referring to the comment area, many netizens said they did not know that the caller ID fee had been cancelled, and they were still deducted 6 yuan per month.

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