China Mobile responds to secretly charging caller ID fees: users of old packages can cancel directly by consulting customer service

News on July 15th. Recently, some China Mobile users reported that when checking their mobile phone bills, they accidentally discovered that they and two elderly people at home have been charged a "Caller ID" value-added service fee of 6 yuan per month. According to Sina Technology, China Mobile customer service responded that users can check the deduction status based on their monthly phone bills. Generally speaking, there will be SMS notifications for deductions. If you are an old package user, you can consult customer service to apply to cancel the caller ID fee. "The call will remind customer service and you can cancel it directly."

1. China Mobile announced in 2022 that it has stopped sales on the entire network since April 1, 2016. "Caller ID" charges apply.

2. The Ministry of Industry and Information Technology has promoted policies requiring basic telecommunications companies to gradually eliminate caller ID fees, with a timetable of 3-5 years.
3. The Ministry of Industry and Information Technology stated that new packages starting from 2017 already include caller ID services, and there will be no additional charges. Only some old packages that have been discontinued and have not been migrated have charging issues, accounting for less than 2%.

   

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