Why can't I withdraw cash from Ouyi Wallet?

Oui wallet withdrawal problems may be caused by account abnormalities, system maintenance, banking problems or network problems. Solutions include: 1. Check the account status; 2. Wait for system maintenance; 3. Contact the bank or third-party payment platform; 4. Check the network connection; 5. Contact Ouyi customer service.

How to solve the OuYi wallet withdrawal problem

Cause:

There may be many reasons why the OuYi wallet withdrawal function cannot be used, including:

• Account abnormality: such as the account being frozen or locked .
• System maintenance: The Ouyi platform undergoes regular maintenance, which may affect the withdrawal function.
• Bank problem: There may be a problem with your bank or third-party payment platform, resulting in the inability to process withdrawals.
• Network problems: An unstable network or disconnection may cause withdrawal delays or failures.

Solution:

1. Check account status

• Log in to your OUYi account and check your account status.
• If your account is frozen or locked, please contact Ouyi customer service for assistance.

2. Wait for the system maintenance to be completed

• Check the Ouyi announcement or official channels to obtain system maintenance related information.
• Patiently wait for the maintenance to be completed and try to withdraw money again later.

3. Contact your bank or third-party payment platform

• Contact your bank or third-party payment platform to confirm if they encounter any problems.
• Provides detailed information about withdrawal transactions, including transaction ID and amount.

4. Check the network connection

• Make sure you are using a stable network connection.
• Try closing and reopening your browser or mobile app.

5. Contact Ouyi customer service

• If the above methods cannot solve the problem, please contact Ouyi customer service.
• Provide a clear explanation of your problem and the solutions you have tried.

Tip:

• Be patient, it may take some time to resolve withdrawal issues.
• Provide accurate and complete information to help the customer service team quickly solve your problem.
• Regularly check Ouyi announcements and official channels to learn about platform updates and maintenance information.

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