Are low-priced online car-hailing orders charged as high-priced orders? Didi: The driver involved was banned for cheating, and the passenger has been exempted from the fare

News from this website on July 20. According to China Business News’ report today, a netizen recently broke the news that he took an online ride-hailing service in Shanghai, and the distance from the location to the destination was 8 kilometers. The estimated price was 30 yuan, but after the itinerary was completed, it was shown that the route passed through Wujiang District, Suzhou City, with a mileage of 160 kilometers and a charge of more than 200 yuan. This netizen reported to Didi customer service that the previous response did not mention the problem of

unreasonable routes. After his continuous complaints, Didi finally found out the situation of the driver’s modification of the route.

The person in charge of Didi customer service responded that the passenger has been given a

free ticket, and the driver has been banned because of cheating. After verification, the abnormal order was caused by the driver modifying the vehicle positioning through black software, which resulted in corresponding changes in the mileage and amount of the order.

Didi stated that after passengers complained online, the platform customer service contacted the driver for verification and relayed the driver's statement that "obviously did not fit the occasion." The anti-cheating team subsequently identified the billing anomaly and banned the driver.

The report quoted a Didi driver as saying that the cheating software he observed was mostly for "

grabbing big orders", and 2 of the 10 drivers around him were using it. "It's as easy as buying something on Taobao." Drivers who use cheating software need to join the group. If a driver is using it, he will introduce other drivers to the group to buy a mobile phone. The other party will mail a mobile phone with all relevant software installed to the driver, and they can directly use the purchased mobile phone to log in to the account and run orders. The sales meeting remotely tells the driver how to operate . If the phone is broken, it can be replaced directly .

It is reported that the cost of such a "special mobile phone" is

1000-2000 yuan, and the monthly service fee is 500-800 yuan. The driver also said that the platform’s management of such phenomena is “not strict”: “If the platform discovers it, it will ban it for one day, three days for the second time, and seven days for the third time. During the ban period, the driver can pick up messages on other platforms. Single, the impact is not big. "

According to previous reports on this site, in 2023, Didi claimed to have identified and rectified more than 200 cheating devices, and

more than 1,000 drivers were banned from the platform for repeated cheating.

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