What should I do if Ouyiokex recharge prompts risks?

When receiving OKEx recharge risk warning, please: 1. Verify the recharge address; 2. Check asset status; 3. Freeze assets; 4. Collect evidence; 5. Contact OKEx customer service; 6. Follow-up processing. Carefully check the recharge address before recharging. When the recharge amount is large, recharge in batches to protect account security and report risks to customer service in a timely manner.

Measures to deal with OKEx recharge reminder risk

Question: What should I do if I receive a OKEx recharge reminder risk?

Answer: If you encounter the risk of recharge prompt, please take the following measures immediately:

1. Verify the recharge address

• Log in to your OKEx account and check whether the recharge address is correct.
• If the address is wrong, please stop recharging immediately.

2. Check asset status

• Check your OKEx account balance to confirm whether there are any abnormal transactions.
• If you find suspicious transactions, please contact OKEx customer service immediately.

3. Freeze assets

• Contact OKEx customer service and request to freeze your assets.
• Freezing assets can prevent further loss of funds.

4. Collect evidence

• Screenshot the recharge page and the risk warning page.
• Keep records of communication with OKEx customer service.

5. Contact OKEx customer service

• Contact OKEx customer service through online customer service, email or phone.
• Provide detailed recharge information and relevant evidence.

6. Follow-up processing

• OKEx customer service will investigate the recharge risk situation.
• If it is confirmed that the fund loss is caused by the platform, OKEx will assist you in recovering the loss.

Tips:

• Please check the recharge address carefully before recharging.
• When the recharge amount is large, it is recommended to recharge in batches.
• Protect the security of your account and avoid password leakage.
• Report the recharge risk to OKEx customer service in a timely manner so that countermeasures can be taken promptly.

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