Ouyi OKEX sells coins and shows insufficient balance

The main reasons for insufficient balance displayed on OKEx selling coins include: hidden balance, frozen balance, OTC transactions, ongoing transactions and recharge not received. Solutions include: enabling the display of all balances, unfreezing unnecessary frozen balances, checking OTC transaction records, waiting for ongoing transactions to be completed and confirming that the recharge has arrived.

OKEx shows insufficient balance when selling coins

Question: Why does OKEx show insufficient balance when selling coins?

Reason: The main reasons that cause OKEx to display insufficient balance when selling coins are as follows:

1. Hidden balance

• OKEx provides a hidden balance function. When the user sets it on the platform After hiding the balance, the actual account balance is inconsistent with the displayed balance.
• When selling coins, the system will be based on the actual balance, and a hidden insufficient balance may result in an insufficient balance prompt.

2. Freeze balance

• OKEx will freeze part or all of the user's balance for purposes such as mortgage or margin.
• The frozen balance cannot be used for transactions, so when selling coins, the frozen balance will also cause insufficient balance.

3. OTC trading

• OKEx’s OTC (over-the-counter) trading requires users to freeze a certain number of coins in advance before selling.
• If the user has frozen the coins for OTC transactions, the coins cannot be used for other transactions, resulting in insufficient balance when selling coins.

4. Ongoing transactions

• If the user is conducting a currency selling or buying transaction, the system will also temporarily freeze part of the balance.
• Until the transaction is completed, the frozen balance cannot be used for other transactions, and an insufficient balance may be prompted during this period.

5. The recharge has not arrived

• The coins recharged by the user may take some time to arrive and cannot be used for transactions during this period.
• If the recharged coins when selling coins have not yet arrived, it will also lead to insufficient balance.

Solution:

• Make sure full balance display is enabled, or enter the correct actual account balance.
• Check whether there is a frozen balance and unfreeze unnecessary frozen balances.
• Check OTC transaction records to confirm whether there are any outstanding transactions.
• Waiting for ongoing transactions to complete.
• Confirm whether the recharge has been received and wait patiently for it to be completed.

The above is the detailed content of Ouyi OKEX sells coins and shows insufficient balance. For more information, please follow other related articles on the PHP Chinese website!