Ouyiokex mobile phone cannot receive verification code

The reasons why OKEx mobile phone cannot receive the verification code are: network instability, firewall interception, server failure, wrong number, and equipment problems. Solutions include checking the network, disabling the firewall, waiting to try again or contacting customer service, verifying the number, and replacing the device.

The reasons and solutions for OKEx mobile phone not receiving verification code

Cause 1: Network problem

• Check whether the mobile phone network connection is stable.
• Try switching networks (eg: from Wi-Fi to mobile data), or restart your router.

Cause 2: Firewall or security software

• Check whether the firewall or security software blocks OKEx from sending the verification code.
• Try temporarily disabling your firewall or security software.

Cause 3: Server problem

• The OKEx server may have a temporary failure, causing the verification code to fail to be sent.
• Wait for a while and try again, or contact OKEx customer service.

Cause 4: The mobile phone number is wrong

• Make sure the mobile phone number you enter is consistent with the bound OKEx account.
• Recheck the mobile number and make sure it is in the correct format.

Cause 5: Device problem

• Restart your phone, or try using another device to receive the verification code.

Solution

1. Check the network connection and make sure it is stable.
2. Temporarily disable firewall or security software.
3. Wait for a while and try again, or contact OKEx customer service.
4. Check whether the mobile phone number is correct.
5. Try using another device to receive the verification code.

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