Dr. Peng responded to Great Wall Broadband's disconnection: attaching great importance to it, and has successfully restored the network for 310 users

According to news from this website on August 6, regarding the incident reported on August 1 that "Great Wall Broadband users in Shaoyaoju Community suffered sudden network disconnection due to third-party reasons", Dr. Peng's Beijing subsidiary (this website's note: Dr. Peng still retained the Internet access business in Beijing, Shanghai and Shenzhen after selling Great Wall Broadband) responded to Sina Technology and said: The company attaches great importance to it and has successfully restored the network for 310 users.

Dr. Peng said that after emergency assessment and decision-making, the company has taken the following measures:

1. First, it quickly formulated a user network solution and decided to upgrade affected users for free to the "... "Wo Changkuan" brand, and promised not to charge any fees to users during the entire cutover process.
2. Second, coordinate various departments to direct and carry out user appeasement and cutover work. The customer service center sent SMS notifications of network cutover to all users, and the company organized and mobilized hundreds of employees to proactively contact users to carry out network cutover and fiber optic transformation to speed up the restoration of user networks.
3. Three, so far, network cutover and restoration work has been successfully completed for 310 users, and on-site construction time has been agreed with 250 users. However, since some users are not in Beijing or their time at home is uncertain, we will gradually provide door-to-door services based on the actual situation.
4. Fourth, for those users who choose to switch to other operators' networks due to long waiting times, we have launched a special service process to help users successfully handle relevant procedures and restore confidence in our services.
5. Fifth, we expect that the user cutover and network restoration work will be completed in mid-August. During this period, if users have any questions or need help, they can call the hotline at any time.

Regarding this incident, Dr. Peng’s Beijing subsidiary stated: We deeply apologize for the inconvenience this incident has caused to users, and thank all users for their patience and understanding. At the same time, I would also like to thank the media teachers for their supervision and guidance. We will use this as a driving force to continuously improve services and quality, adhere to the user-centered service concept, and ensure every user's network experience.

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