Realme's first brand service flagship store opens, and Xu Qi announces that 500 after-sales outlets will be built by the end of the year

Realme Mobile’s first brand service flagship store in the country has officially settled in Bao’an, Shenzhen. Xu Qi, Vice President of Realme and President of China, announced Realme’s after-sales upgrade plan, announcing that 500 after-sales outlets will be built by the end of 2024.

The first brand service flagship store was launched to create a new benchmark for real after-sales service

The real brand service flagship store is located in Hongfa Center Building, Baoan, Shenzhen. Currently, the flagship store carries four major functions: after-sales service, new machine experience, product sales, and user activities, which can fully meet consumers' needs for machine purchase and after-sales.

After-sales construction has always been the top priority of Zhenwo brand strategy. At present, Zhenwo has established more than 400 offline service outlets, covering 95% of prefecture-level cities. Zhenwo insists on creating industry-leading high-quality services for users. For example, the 30-day replacement period is twice the mainstream standard in the industry, free film service four times a year, free labor costs for after-sales maintenance, etc.

At the same time, in order to take care of users who are inconvenient to go to offline outlets, Realme also provides convenient repair services. Free shipping in both directions to 90+ repair centers across the country. The average delivery time including logistics is only 3 days, so you can get your repairs done without leaving home. Communication and repairs can be done. In addition, the "Real Service" WeChat applet has been launched, allowing users to quickly inquire and make after-sales appointments.

Realme’s after-sales service is fully accelerated and 500 outlets are expected to be built by the end of the year.

At the new store opening event, Xu Qi, Vice President of Realme and President of China, also announced the Realme after-sales plan. It is expected that by the end of 2024, Zhenwo offline service outlets will expand to 500 and achieve coverage in 80% of university towns across the country.

At the same time, Zhenwo innovative service model provides users with "worry-free backup service". Realme has achieved free shipping in both directions, and you can complete the repair service without leaving home, which is very convenient. In order to further enhance the user experience, Realme has launched the "Worry-Free Spare Phone", which provides spare phones whether it is sent for online repair or offline to the store to solve the problem of users having no spare phones.

On the same day, Realme also held a realme GT6 product tasting event at the flagship store. Realme GT6 has become a performance dream machine in the eyes of users with its four dream configurations: Ultra-level performance, Ultra-level screen, Ultra-level battery life, and Ultra-level quality. Since its launch, it has been enthusiastically sought after by users, and the market response has been strong: pre-sales exceeded 10,000 units in 8 minutes; the first sales volume surpassed the Realme GT5 Pro, breaking the first sales record of new Realme mobile phones in 2024; it also retained the title of the third-generation Snapdragon 8 The mobile phone topped the best-selling list on JD.com for 7 days. In terms of after-sales service, the Realme GT6 promises four years of worry-free operation and an update plan of three versions in four years, making it a durable machine that will last for four years.

With the opening of the brand service flagship store, Zhenwo’s after-sales construction has accelerated in an all-round way. On the product side, Zhenwo continues to bring young people good products that exceed their expectations and continues to promote industry innovation. On the service side, Zhenwo continues to innovate and optimize service forms and service policies to create a more convenient and efficient service experience for users, and create a safe choice for the entire chain from products to after-sales.

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