Realme Xu Qi: After-sales service will cover 80% of university towns in the second half of the year, and spare machines will be provided before sending them for repair

According to news on August 8, Realme Vice President Xu Qi gave a complete reply to the mobile phone after-sales issues that everyone is very concerned about. Xu Qi said that Realme currently has 400 offline outlets in China, covering 95% of prefecture-level cities. He also said that by the end of this year, 100 new outlets will be added, covering 80% of university towns, so that users can more Conveniently enjoy the brand’s after-sales service.

Realme Send-in repair service

1. Send-in repair service: Provides send-in repair service for users who cannot go to offline outlets.
2. Backup machine service: Considering the user's need for a backup machine for repair, a spare machine is provided for users to use before sending it for repair.

Send for repair process

3. Quick send for repair: The average time for sending for repair including logistics is generally within three days.
4. Convenient sending for repair: No need to meet and communicate, making it convenient for users to complete repairs without leaving home.

After-sales inquiry and appointment

5. Outlet inquiry and appointment: Users who have not purchased can check the outlet and make an after-sales appointment through the WeChat mini program "Real My Service".

The first brand service flagship store

6. Brand flagship store: It integrates after-sales service, new machine experience, product sales, user activities and other functions to accelerate the layout of offline service system.
7. Backup machine service: Online and offline maintenance provide comprehensive backup machine services.

   

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