Realme Xu Qi: It is expected to build 500 service outlets by the end of the year and provide free films four times a year

According to news on August 12, today, Realme Vice President Xu Qi gave a comprehensive answer to Realme’s after-sales issues. Xu Qi said that Realme has now built more than 400 offline service outlets, covering 95% of prefecture-level cities, and by the end of 2024, Realme will expand its offline service outlets to 500, achieving coverage of 80% of universities across the country. City coverage. In addition, Realme mobile phones provide a 30-day replacement period that is twice the mainstream standard in the industry, free film sticking services four times a year, and labor-free after-sales maintenance services. At the same time, the 16th to the 22nd of every month is the True Self Service Day. Users can be given free stickers at service outlets and will not be counted in the number of free stickers per year. In addition, if users need to go to an offline outlet for maintenance, they can check the nearest service outlet through the WeChat applet "Real Service", and then bring their mobile phone to an engineer for inspection. The engineer will perform maintenance services based on whether it meets the maintenance standards. Whether it is free or paid maintenance services, if users need a spare machine, they can contact customer service. The customer service center will provide users with worry-free spare machine service and provide free use of spare machines. For users who don’t want to go out or are busy at work, Realme also provides a repair service. There are 90 repair centers across the country with free shipping in both directions. The average delivery time including logistics is only 3 days. It will also be provided free of charge to users in need. Backup machine.

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