NIO responds to a Suzhou car owner who 'had 7 problems after taking delivery of the car for 87 days”

According to ifeng.com Technology reports, in Suzhou, netizens recently complained about the Weilai EC7 they had just bought for 87 days, and a total of 7 minor problems appeared. The car owner said: Most of the minor problems have been solved at present, but the problem of frequent fragrance reset still needs to wait for the system upgrade. The car owner listed the following 7 minor problems with NIO EC7:

① The external lights frequently reminded of the fault. When repairing the car, they were told that it was a system problem and they needed to wait for a system upgrade to fix the bug;

#🎜 🎜#②Nio explained that the seat collapse problem was designed in this way. The car owner said that when he asked to change the seat, he was told that it might not be solved even if he changed it;

③The fragrance was frequently reset and removed;

④The seat adjustment is inconsistent and there is a squeaking sound. The owner of the car explained that he didn’t know why. It stopped making noise after applying engine oil, but Weilai’s master found a bottle under the seat, which may have been caused by the bottle;

⑤Front windshield The foam leaked out, and the car owner thought it was garbage and accidentally pulled it out. NIO said that the repair would require removing the front windshield, which was difficult for the owner who had just picked up the car for 87 days to accept. Later, the other party proposed to make a filling, and the car owner gave in;

⑥Knowing that the repair time would exceed 24 hours, the scooter could not be provided immediately, but still had to wait until 24 hours later;

⑦Charging There was no response when the station changed the battery, so I contacted the staff several times before changing it.

Regarding the above problems, NIO service representatives said that the problems have been communicated with the car owners and basically solved.

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