Shanghai Telecom responds to the 'travel data fee of 16,000 yuan for overseas travel': there is no cap on the fee, and different countries have different standards for international roaming

Thanks to netizens Shenzhen Pretty Boy and Xichuang Old News for submitting clues! On August 16, Comprehensive News Perspective and Shell Finance reported that Mr. Wang, a Shanghai citizen, complained that his 68-year-old father traveled to Nepal for eight days at the end of last year. The old man sent a message to Moments before starting the trip, and then received a text message reminder from the telecommunications company. The phone bill exceeded 500 yuan, and when the old man returned home, he found that the bill was as high as 16,000 yuan.

The media asked Telecom 10000 why it did not shut down operations when so many expenses were incurred in the early stage to help the elderly stop losses in time. The other party said that this fee is not capped.

The staff said that when users use data abroad, they need to activate international roaming, and there are different charging standards in different countries. Fees generally apply based on local rules and usage. Nepal is a relatively expensive area, and it is generally not recommended to use data roaming directly there.

noticed that Telecom’s traffic rate in Nepal is 10.24 yuan/MB, which means that using 1GB of traffic costs 10,485.76 yuan.

In addition to roaming fees, nearly 9,000 yuan in late payment fees were incurred in 8 months. The staff of the telecommunications business office said: "It is compounded, 30%, once a day." #🎜🎜 #

The staff said that for the issue of late payment fees, the business hall can cancel the operation. Shanghai Telecom's current plan for Mr. Wang is to discount the fee by 30%. Mr. Wang still couldn't accept it: "For one GB, I hope it will be within 1,000 yuan."

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