Survey shows U.S. smartphone damage rates drop, but age and repair costs rise

The proportion of U.S. smartphone users who damaged their phones has declined over the past year. The survey was conducted from May to December 2023, and a total of 1,004 valid responses were collected. The results show that 78 million Americans have damaged their smartphones (including Android and iOS systems) in the past year, and while this number is still high, it is down from 87 million in 2020. Reasons for the decline in damage rates may be the rise in smartphone prices, increased environmental awareness, and more users using protective measures such as phone cases. Among respondents, 53% said environmental issues are important to them, up from only 37% in 2020. Another interesting phenomenon, however, is that the amount of time Americans are using their smartphones is increasing. 49% of respondents said they spend more time on their phones than a year ago. In addition, screen repair spending has also risen, soaring from US$3.4 billion in 2018 to US$8.3 billion in 2023. The survey also showed that 45% of respondents use mobile phones for more than 5 hours a day; 82% said mobile phones have replaced their digital cameras; 39% take 6 or more photos a day, and 31% People record 6 or more videos every day. More than half (54%) of respondents said they are now more likely to watch videos, TV series and movies on their mobile phones than on traditional televisions. The survey shows that in the past year, 31% of users have damaged their mobile phones, 8% have lost their mobile phones, and 5% have had their mobile phones stolen. The most common types of phone damage and malfunctions include broken screens (67%), Wi-Fi or network connection issues (28%), malfunctioning touch screens (24%), loose or damaged charging ports (22%), and water damage (21%) ), battery failure (21%), etc.

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