Resolutely prevent 'involvement' vicious competition among express delivery companies, and the State Post Bureau will rectify outstanding service quality issues starting from September

News from this site on August 22. According to official news from the State Post Bureau, on August 22, the State Post Bureau held a special meeting in Shanghai to standardize market order and improve service quality.

The meeting requested that we deeply grasp the main tasks facing the reform and development of the express delivery industry, benchmark the strategic deployment and reform measures made by the Third Plenary Session of the 20th CPC Central Committee, and express delivery companies should strengthen their awareness of the overall situation, risk awareness, and responsibility awareness, and strive to Build a healthy competitive ecosystem in the express delivery market.

First, resolutely prevent “involution” vicious competition. Healthy market competition pursues technological innovation, quality improvement, and efficiency improvement, rather than pure competition on price and business volume. Express delivery companies must seriously self-examine and self-reflect, strengthen industry self-discipline, give full play to their comparative advantages, continuously enrich service products, promote differentiated competition, promote the healthy development of market competition, and jointly make the "cake" bigger and better, forming a win-win situation.

The second is to focus on improving the quality and competitiveness of express delivery services. The industry must shift the focus of promoting development to improving quality and efficiency, promote the transformation of express delivery services from "available or not" to "good or not", and support high-quality development with high-quality services. Express delivery companies must continuously enhance their awareness of service quality first, constantly innovate service content and forms, and improve express delivery service quality in all aspects and at multiple levels.

The third is to continue to improve innovation and development capabilities. Innovation is the core element to improve the quality of express delivery services, and it is also the fundamental way out of the vicious competition of "involution". Express delivery companies must further strengthen their awareness of innovation, further stimulate the vitality of production factors such as labor, knowledge, technology, management, data and capital, and gather endogenous power for high-quality development.

The meeting emphasized the need to deepen the rectification of outstanding problems in express delivery service quality. According to the meeting deployment, the State Post Bureau will organize and carry out special rectification actions nationwide from September to December this year to address prominent issues in express delivery service quality, focusing on strengthening the standardized management of express delivery terminal services, standardizing express delivery service operating procedures, and improving express delivery service customer service. Quality, strengthening awareness of compliance operations, and maintaining the stability of the service network.

At the meeting, representatives from postal express, SF Express, ZTO Express, YTO Express, STO Express, Yunda Express, JD Logistics, Jitu Express, Deppon Express and other companies spoke, expressing their views on regulating market order and preventing "involution" "We expressed our stance on vicious competition and introduced the progress of improving service quality.

This site previously reported that from January to July 2024, my country’s postal industry completed a total of 105.23 billion pieces of mailing business, a year-on-year increase of 20.4%. The total volume of express delivery business reached 94.42 billion pieces, a year-on-year increase of 23.0%.

According to the June 2024 operating briefings released by many domestic express delivery companies, SF Express, STO, YTO, and Yunda all achieved year-on-year revenue growth.

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