Little Genius Children's Watch responds to 'uncomfortable answer”: investigation and rectification is ongoing

Recently, some netizens claimed that they asked the Little Genius Children’s Phone Watch app “Are Chinese people honest?”, but received the answer “Chinese people are the most dishonest and hypocritical people in the world.” On August 29, the staff of Little Genius Children’s Phone Watch responded to reporters saying that the answer content came from a third-party App and was currently being investigated and rectified.

On the afternoon of the 29th, Ms. Sun, the netizen involved, told reporters that in May 2019, she spent nearly 1,400 yuan to buy this watch from an online shopping platform. Two days ago, my child opened an app on the Little Genius Children's Phone Watch and asked, "Are Chinese people honest?" and got the above-mentioned uncomfortable answer.

Afterwards, Ms. Sun reported the above situation to the official customer service of Little Genius Children’s Phone Watch. "When I asked again the next day, the answer changed and became better," Ms. Sun said.

Why do children’s phone watches respond like this? The reporter contacted Xiaotianzi Children’s Phone Watch customer service regarding this matter. The staff said that someone had already reported similar problems, and the company took it very seriously and was verifying and following up. Another staff member of the Little Genius Children's Phone Watch responded that the content of the Q&A was provided by a third-party app. "Since the Q&A problem of another brand of phone watch a few days ago, we also started to investigate and found the problem. We will arrange rectification as soon as possible, and it is still being rectified.”

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