What should I do if I cannot log in to the MEXC (Matcha) exchange?

If you cannot log in to the MEXC (Matcha) exchange, please try the following steps to solve the problem: 1. Check the network connection; 2. Clear the browser cache and cookies; 3. Try other browsers; 4. Reset password; 5 . Contact customer service for assistance.

What should I do if I cannot log in to the MEXC (Matcha) exchange?

When you cannot log in to the MEXC (Matcha) exchange, you can take the following steps to solve the problem:

1. Check the network connection

Make sure your device is connected to a stable internet network.

2. Clear your browser cache and cookies

Deleting your browser's cache and cookies may help resolve login issues.

3. Try another browser

Switch to another browser (such as Chrome or Firefox) to try.

4. Reset Password

If you forget your password, please use the "Forgot Password" function to reset your password.

5. Contact Customer Service

If you have tried all the above methods but still cannot log in, please contact the MEXC customer service team for help.

Detailed steps:

1. Check network connection

Check whether your device is connected to the Internet. Try reconnecting to your Wi-Fi or mobile network.

2. Clear browser cache and cookies

Google Chrome:

• Click the three dots in the upper right corner
• Select "More tools"
• Click "Clear browsing data"
• Check "Cached Images and Files" and "Cookies and other website data”
• Click “Clear Data”

Firefox:

• Click the three horizontal bars in the upper right corner Line
• Select "Options"
• In the "Privacy & Security" tab, click "Clear Data"
• Check "Cache" and "Cookies"
• Click "Clear"

3. Try another browser

You can try to log in to MEXC using Chrome, Firefox, Safari or other browsers.

4. Reset password

• at MEXC Log in, click "Forgot Password"
• Enter your email or mobile number
• You will receive an email or text message containing a reset link
• Click Link and set a new password

5. Contact Customer Service

If you have tried all the above methods but still cannot log in, please contact MEXC via the following methods Customer service team:

• Online customer service: https://help.mexc.com/hc/en-us/requests/new
• Email: support@mexc.com

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