Resetting a Windows 10 or 11 computer is very simple, but the risk of data loss cannot be ignored. To avoid data loss, you need to prepare in advance and select the right option.
There are two main reasons for resetting a computer: fixing serious performance issues, or thoroughly clearing data before selling, donating, or processing the device. If you are considering using factory reset as a fix, make sure you have tried all the troubleshooting options, especially if your computer has no problems other than running slowly and/or overheating.
It is worth noting that while factory reset is the most thorough way to reset it, it is not necessary. Factory reset is actually a clean OS version installed – everything will disappear except for the files and applications preinstalled by the computer manufacturer. However, Windows provides options that allow you to retain personal data, settings, and applications during the reset process. This is a customization process, make sure you use the settings that best suit your needs.
While reset doesn't necessarily clear everything on your computer, it's best to back up everything you want to keep before proceeding. Everyone has their own favorite method of file storage, but if you need advice, you can refer to our basic backup guide.
If you use OneDrive in Windows 10 or 11, many files may have been backed up to the cloud. The situation is similar if you sync files to third-party cloud services such as Google Drive or Dropbox. Even so, you should quickly check your hard drive to make sure everything is backed up.
Important Tips: If you know or suspect that your computer has been infected with malware, be sure to back up the contents. Don't just back up all visible folders at will – take some time to make sure you do recognize them. You do not want to back up the virus and reinfect the device you just reset.
Not every computer program can be backed up or synchronized with cloud storage services, but some can. Browse through the app you want to keep and see if it can save its data. Even if you can't save the data, make sure you have all the necessary files, purchase details and login information before doing factory reset or any other type of system refresh – you can use a password manager or write the information on paper superior. You may need to re-download some or all of the apps and set them up from scratch, and you do not want to lose access to paid content.
The steps to reset a Windows 10 or 11 computer are basically the same, but the path and menu may vary. This guide uses Windows 10 (the most popular of the two) as a benchmark and provides specific instructions on the differences between Windows 11. Also, if you have encrypted your laptop or desktop, you will need your BitLocker key to reset it. If you are not sure where or what the key is, Microsoft can help you find it.
Lastly, make sure your computer is plugged in - if the computer is powered on battery, it cannot be reset.
If for some reason you cannot access your computer settings, you can also reset your laptop or desktop from the login screen. To force your Windows 10 or 11 computer to display the login screen, press Win L to lock the computer. Then click the Power button icon in the lower right corner of the screen ( not the physical power button of the computer), press and hold Shift, and then click the pop-up menu Restart on. This will turn on the Windows recovery environment. On the Select an option screen, select Troubleshoot and to reset this computer . Check what will be reset. No matter which option you choose, you must click Next step to continue. Windows will tell you that it is ready to reset your PC and lists all the actions that reset will do. You can click to view the app that will be deleted to see exactly what will be deleted.
Reset your PC. After confirming everything, click Reset to start the process. There is no standard time required for this process on Windows 10 or 11, but your screen may turn black for more than 15 minutes and your PC may restart multiple times. Overall, you may have to wait a few hours, so be patient – if you try to manually restart your computer while it is running, the reset may fail.
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