Unable to Retrieve Necessary Data in Diablo 4 - Epic Ideas

"Diablo 4" game error solution: Cannot obtain necessary data or open key files

When playing Diablo 4, I encountered errors such as "Cannot obtain necessary data" or "Cannot open key files"? This article will provide effective solutions to these two problems. If you also have this type of problem, please continue reading.

How to solve the "Cannot get the necessary data" error in Diablo 4

The "Cannot get the necessary data" error usually occurs in Steam users. This error can be caused by unstable network connections, corrupt game files, outdated drivers, etc. Since it is difficult to determine the root cause, you can try the following ways to fix this error:

Method 1: Check the network connection

If your network connection is intermittent, the game will not run in a stable network environment, resulting in this error. You can check the network signal strength and test the network speed to ensure that the network connection is stable.

Method 2: Repair game files

Corrupted game files are also possible. The program fails to read the required game files correctly, resulting in a "cannot get the necessary data" error. If you are playing Diablo 4 on Steam, right-click Diablo 4 in the Steam library and select Properties . Go to the Local Files tab and click Verify the integrity of the game file .

Wait for Steam to check the game files. If there are corrupt files, you can try to fix them using some free file repair tools. If the file is lost, you can easily recover files using tools such as MiniTool Power Data Recovery Free.

Method 3: Uninstall and reinstall Diablo 4

If the above method does not work, try uninstalling and reinstalling the game. You need to completely uninstall Diablo 4 on your device to prevent corrupt cache files or other problem files from remaining on the device. Then, reinstall the game and check whether the game can start normally.

How to solve the "Cannot open key file" error in Diablo 4

Recently, other Diablo 4 players encountered the error of "cannot open key files". Typically, this problem is caused by a conflict between the current game state and the required running requirements. You can check for game updates before trying the following solutions:

Method 1: Check game updates

The most likely reason is that the game has not been updated to the latest version. You can close the Xbox and Battle.net applications and then start the Battle.net launcher only. If Diablo 4 needs an update, you will be notified. You can download and install the updates as described on the screen.

After the update is complete, follow the usual steps to restart the game to see if the problem has been resolved.

Method 2: Delete the Battle.net folder

If the update is invalid, the problem may be caused by a corrupt file. You should close all Battle.net processes in Task Manager. After that, delete the Battle.net folder in File Explorer via the C:\ProgramData\ path. Now you can restart the Battle.net launcher and check the game.

Detecting file integrity is another possible solution. If you play Diablo 4 on Xbox, you can find Diablo 4, click the three dot icon to select Manage . Then, go to the File tab and select Verify and Fix to fix the file error.

Conclusion

It is common to encounter errors while playing games. This article introduces several ways to solve the problems of Diablo 4's "cannot obtain necessary data" and "cannot open critical files". Hope the above method will be helpful to you.

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