CrossDeviceService.exe: What Is It? How to Fix Its Issue?

"CrossDeviceService.exe - bad image" error when logging in to Windows? This article will explain what CrossDeviceService.exe is and provides four solutions.

After booting the computer and logging into Windows for a few seconds, an error message suddenly appeared on my screen (Windows 11 Pro). CrossDeviceService.exe - Bad Image ... Has anyone encountered this problem?

What is CrossDeviceService.exe?

CrossDeviceService.exe is a process of the Windows operating system developed by Microsoft. It is related to the cross-device synchronization feature, allowing users to connect and synchronize their activity and data on multiple Windows devices.

How to fix CrossDeviceService.exe error?

There are four ways to solve the problem of "CrossDeviceService.exe - bad image":

Method 1: Perform a clean startup

A clean boot can fix CrossDeviceService.exe issue. The steps are as follows:

1. Enter msconfig in the Run dialog box and click OK.
2. Go to the Services tab. Select the Hide all Microsoft services check box.
3. Click the Disable All button and click Apply to save the changes.

4. Go to the Startup tab and select the Safe Startup option.

Method 2: Run SFC and DISM

Another way to fix the "CrossDeviceService.exe bad image" error is to use the System File Checker (SFC) utility and the DISM tool:

1. Enter cmd in the search box, then right-click the Command Prompt application and select Run as administrator.
2. Enter sfc /scannow . This scanning process may take a long time, please be patient.
3. If the SFC scan is invalid, you can try running the following command in the elevated command prompt window:
   • Dism /Online /Cleanup-Image /CheckHealth
   • Dism /Online /Cleanup-Image /ScanHealth
   • Dism /Online /Cleanup-Image /RestoreHealth

Once done, restart the computer and check if the problem is resolved.

Method 3: Reinstall the Phone Link application

You can also reinstall the Phone Link application to fix CrossDeviceService.exe issues. You can go to Control Panel to uninstall Phone Link and reinstall it from the Microsoft Store. You may also be interested in the following articles:

• Download/Connect Android and PC using Microsoft Phone Link App
• The iPhone Link app for iPhone is available on Win11, and how to connect

Method 4: Reinstall Windows 11/10

If the above solution does not work, it is best to reinstall Windows 11/10. Until then, it is highly recommended to back up the current system or important data to protect them. To this end, a free backup software is provided here - MiniTool ShadowMaker. It can back up operating systems, disks, partitions, files and folders.

1. Go to the Windows 11/10 download page to get its official ISO file.
2. After downloading the ISO file, create a bootable USB flash drive and plug the installed USB into your computer.
3. Restart the computer and press a specific key (for example: ESC, F2, F10) to enter the BIOS.
4. Select USB drive as the first boot option. Then, press F10 to save the changes and start from them.
5. You then need to select language , time and current format and keyboard or input method . After selecting, click Next to continue.
6. In the next window, click Install Now. Then, follow the on-screen instructions to complete the steps.

Summarize

In summary, this article introduces four ways to fix the "CrossDeviceService.exe - bad image" error. If you encounter the same error, try these solutions.

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