Step-by-Step Guide to Remove PUA:Win32/Softcnapp Win 10/11

Computers face various threats such as viruses, malware, and PUA. This article will introduce a malware called PUA:Win32/Softcnapp in detail. If you are unfortunately caught, this article will provide you with a way to clear it.

What is PUA:Win32/Softcnapp?

PUA:Win32/Softcnapp is an adware that is usually spread through software bundling, induced advertising and suspicious websites. It lurks in the background, modifying system settings without your knowledge. After infection, the software will:

• Collect your personal information;
• Occupying system resources leads to slow system operation;
• Introduce other malware, such as Trojan viruses, ransomware, etc.;
• Insert false ads in your browser to induce you to visit scam or phishing sites.

Given the hazards of PUA:Win32/Softcnapp, you should clear it immediately. The following will introduce in detail how to clear PUA: Win32/Softcnapp in Windows system.

How to delete PUA:Win32/Softcnapp on Windows 10/11?

Preparation: Back up important data with MiniTool ShadowMaker

PUA: malware such as Win32/Softcnapp may threaten your data and system security. Therefore, it is crucial to back up important files. MiniTool ShadowMaker is a good choice.

This free PC backup software provides data protection and disaster recovery solutions for Windows 11/10/8.1/8/7. It supports backup files, folders, Windows operating systems, partitions, and disks. Provides a variety of backup solutions such as full backup, incremental backup and differential backup. Here is how to create a file backup using the software:

Step 1. Launch the MiniTool ShadowMaker trial version.

Step 2. On the Backup page, go to Source > Folders and Files to select the content you want to back up.

Then, go to Destination to select the backup storage path.

Step 3. Click "Back Up Now" to start the backup process.

Step 1: End the malicious process

To prevent further activities of PUA:Win32/Softcnapp, you need to terminate the relevant process in a timely manner:

Step 1. Right-click on the taskbar and select "Task Manager".

Step 2. In the Processes tab, find the malicious process related to PUA:Win32/Softcnapp, right-click and select "End Task".

Step 2: Uninstall the recently installed program

If PUA:Win32/Softcnapp appears after downloading or installing certain programs, uninstalling them may be helpful:

Step 1. Press Win R to open the Run dialog box.

Step 2. Enter appwiz.cpl and press Enter to open "Programs and Features".

Step 3. In the program list, find the recently installed program, right-click and select "Uninstall".

Step 4. Click "Uninstall" again to confirm the operation and follow the Uninstall wizard to complete the uninstall process.

Step 3: Delete suspicious extensions

Sometimes, PUA:Win32/Softcnapp may install malicious extensions in your browser. You need to manually delete these extensions:

Step 1. Launch Google Chrome.

Step 2. Click the "Three Dots" icon in the upper right corner and select "Settings".

Step 3. In the left panel, click "Extensions".

Step 4. Close the problem extension and click "Delete".

Step 4: Reset the browser

If PUA:Win32/Softcnapp still exists and you still see annoying ads, resetting your browser might be a good idea:

Step 1. Launch Google Chrome.

Step 2. Click the three-dot icon and select "Settings".

Step 3. Go to "Reset Settings" > "Restore Default Settings" > Click "Reset Settings" to confirm the operation.

Step 5: Use antivirus software to scan your computer

If the core files are not deleted, some malicious programs or extensions may be automatically reinstalled. If this is the case, you need to use a professional third-party antivirus software such as Malwarebytes:

Step 1. Download Malwarebytes on your computer.

Step 2. Double-click MBSetup.exe and follow the on-screen instructions to install.

Step 3. Start the program and click "Start".

Step 4. Click "Scan" to start the deep threat scan. After the scan is complete, click "Quarantine" to delete the detected malware or virus.

Step 5. Restart the computer and complete the deletion.

Conclusion

This article introduces the concept of PUA:Win32/Softcnapp and how to delete it from your computer. Finally, be sure to use MiniTool ShadowMaker to back up your data regularly to avoid data loss. Have a happy time!

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