Microsoft Printer Metadata Troubleshooter Tool: Fix HP-Smart Bug

Does HP Smart automatically install on Windows 11/10/server? Microsoft has released a utility that you can get online for KB5034510: Microsoft Printer Metadata Troubleshooting Tool to fix automatic installation errors. Continue reading this article to find the information you need.

Before introducing the Microsoft Printer Metadata Troubleshooting Tool, let's briefly review the HP Smart automatic installation issues.

HP Smart is automatically installed on Windows 11/10/server

Looking back (around December 2023), many users complained about how HP Smart was automatically installed on their computers, even if those computers don't have printers. Additionally, for connected printers, LaserJet M101-M106 model information is displayed, rather than its manufacturer information. This problem is very common, and Microsoft admits it.

After further investigation, the problem was not due to any updates on HP. A week and a half later, the solution emerged in the form of a tool - the KB5034510 troubleshooting tool.

KB5034510: Microsoft Printer Metadata Troubleshooting Tool

The Microsoft Printer Metadata Troubleshooting Tool is a fix for HP Smart to automatically install errors. According to Microsoft, it can help review printer information, recover correct printer metadata (name, icon, etc.), and delete incorrect HP LaserJet M101-M106 printer information.

Additionally, if this tool finds that the metadata is incorrect and the HP printer or HP printer driver is not installed, and HP Smart was installed after November 25, 2023, this fix can uninstall HP Smart.

To resolve HP Smart automatic installation error, you can install this tool on Windows 8/8.1/10/11 and Windows Server 2016/2019/2022. If you want to know the specific system requirements for this service version, please refer to Microsoft's KB5034510 article.

How to get troubleshooting tools

This troubleshooting utility is available in the Download Center and you can follow the Microsoft Printer Metadata Troubleshooting Tool Download Guide:

Step 1: Open the web browser and visit https://www.php.cn/link/c80743f12de3498a6cf0d7d10e732233 .

Step 2: Select a language and click Download .

Step 3: In the pop-up window, select the check box based on the version of your system architecture and click Download .

More tips: There is a remote code execution vulnerability in this tool, and luckily, Microsoft released an update on January 5, 2024 to resolve this issue. If you downloaded this tool before this date, delete the old version and get the new version.

In addition, you'd better develop the habit of backing up your computer regularly, because hackers can maliciously exploit certain computer vulnerabilities to attack devices, resulting in data loss. To prevent loss, run MiniTool ShadowMaker now for file backup.

How to use this tool

According to the KB5034510 article, there are some requirements to run the Microsoft Printer Metadata Troubleshooting Tool:

For enterprise administrators, fixing printers for all users and sessions requires using the local system account to use this tool. Windows Task Scheduler or PsExec can run commands as local system.

For users who manage their own printers, run this tool with administrator credentials. Then, follow the steps below to perform the downloaded file:

Step 1: Run the command prompt with administrator privileges.

Step 2: Type cd /d "[path_to_downloaded_tool]" , for example cd /d C:\Users\Vera\Downloads , and press Enter .

Step 3: Type a file name, such as PrintMetadataTroubleshooterX64.exe , and press Enter . You will then see the return message – Troubleshooting has been successfully completed , which means your error printer has been fixed. If not, the command returns a message Troubleshooting is not applicable because no metapacket was found .

Conclusion

The Microsoft Printer Metadata Troubleshooting Tool KB5034510 is a great help in deleting HP Smart and recovering the icons and names of printers in Windows 11/10/servers. Download it and run CMD to use it to perform troubleshooting operations.

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