How to Fix Attachment Not Showing in Outlook 365?

Outlook 365 attachments cannot be displayed or sent? Sometimes Outlook inexplicably fails to display attachments, causing you to not view them. This article will provide some practical tips for solving the display of Outlook attachments.

Attachment display problem

Outlook's attachments feature allows you to send and receive documents, pictures, and other files. However, you may not be able to view these attachments. What's the problem? Please continue reading for a detailed solution!

Backup attachments with MiniTool ShadowMaker

Since the attachments you receive can be very important, it is recommended that you back up the attachments when they are received. In case of accidental loss of attachments, you can easily restore them using a backup copy. MiniTool ShadowMaker is the best choice.

MiniTool ShadowMaker is a free Windows backup software that supports backup of a variety of projects, including files, folders, systems, disks and partitions. In addition to the backup function, it is also designed to perform disk cloning and file synchronization.

Here are the steps to back up attachments using this free software:

Step 1. Start MiniTool ShadowMaker.

Step 2. In the Backup page, go to Source > Folders and Files to select the files you want to protect. In Target, you can select an external hard drive or USB drive as the storage path for the backup.

Step 4. Click "Back Up Now" to start the backup process.

How to fix attachment display issues on Windows 10/11?

Method 1: Check if the attachment exists

First, make sure the attachment does exist in the email. Outlook displays a paper clip icon next to each message that contains attachments. If you do not see the paperclip icon, please contact the sender to resend the attachment.

Method 2: Check your internet connection

To get new emails and download attachments, you need a stable and fast internet connection. You can start your browser and visit any website to verify your connection status. If your internet connection is weak, follow these steps to troubleshoot:

Step 1. Press Win I to open Windows settings .

Step 2. Go to Update & Security > Troubleshooting > Other Troubleshooting Programs .

Step 3. Click Internet Connection , and then click Run the troubleshooter to start troubleshooting.

Method 3: Check attachment processing settings

You may have disabled the attachment preview option, causing the attachment to not appear in Outlook. Please follow these steps to re-enable this option:

Step 1. Open Microsoft Outlook and click on the file in the upper left corner.

Step 2. In the left pane, click Options .

Step 3. Go to Trust Center > Trust Center Settings > Attachment Processing > Uncheck Close Attachment Preview .

Step 4. Click the Attachment and Document Preview Program to check whether all file preview programs are active.

Method 4: Change the reply and forward email settings

Some users cannot find attachments when forwarding or replying to emails because Outlook is configured to contain only the original message body. To resolve the issue where attachments do not appear, you need to adjust the reply and forward email settings.

Step 1. Start Outlook.

Step 2. Click on the file in the upper left corner.

Step 3. Go to Options > Mail > Reply and Forward .

Step 4. Under "When replying to email", click Attach original email .

Step 5. Under "When Forwarding Message", click Attach Original Message .

Step 6. Save the changes and restart Outlook to see if the attachment still fails to display.

Method 5: Close Outlook Add-in

If the add-in in Outlook is corrupted, it can also cause some errors. Therefore, you need to close all Microsoft Outlook add-ins.

Step 1. Start Outlook on your computer.

Step 2. Go to File > Options > Add-ins .

Step 3. Select the COM add-in from the drop-down menu next to "Manage".

Step 4. Click Go and uncheck all add-ins.

Step 5. Save the changes.

Method 6: Clear Outlook cache

The corrupt Outlook cache will also prevent Outlook from working properly, resulting in problems such as the attachment being unable to display. Here is how to clear the cache:

Step 1. Press Win R to open the Run dialog box.

Step 2. Run the following command and press Enter .

%localdata%\Microsoft\Outlook\RoamCache

Step 3. You will then see the RoamCache folder in File Explorer . Press Ctrl A to select all files in the folder, then right-click and select Delete .

Summarize

Now you should be clear about how to deal with the problem that attachments are not displayed in Outlook 365. Please note that it is best to back up your attachments to prevent any unexpected data loss. Thank you for reading!

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