Computer Freezes But Mouse Still Moves - Results-Driven Methods

The computer crashes but the mouse can still move? Don't panic, try these methods!

Many users have encountered a situation where the computer crashes but the mouse can still move. In this case, many people will choose to force shutdown, but there are other ways to solve this problem. This article will introduce several solutions in detail.

This can happen when playing games, switching apps, or performing other actions. The computer crashes but the mouse can still move, which is really crazy. This is common in Windows systems:

I often encounter screen freezing when switching apps (especially after using Alt Tab) without any response. However, I can still move my mouse and the voice chat continues. The sound seems to be able to play normally. However, if I turn off the computer and turn it on again, the screen will return to normal. - MartinYang22

How to solve the problem that the computer crashes but the mouse can still move?

Method 1: Change the screen resolution

Screen resolution may not cause problems in daily computer use, but may cause screen crashes when the computer needs to meet certain graphics hardware requirements. At this time, you may find that the computer mouse can be moved, but other functions cannot be used. Follow these steps to change the screen resolution:

Step 1: Press Win I to open Windows settings.

Step 2: Select System > Display .

Step 3: Select a resolution lower than the current resolution from the drop-down list of the Display Resolution options.

Method 2: Update the graphics card driver

Outdated drivers can negatively affect computer performance. If the graphics card driver is incompatible, your computer may also freeze. This method will guide you how to update the graphics card driver to resolve this issue.

Step 1: Press Win X and select Device Manager from the WinX menu.

Step 2: Expand Show Adapter and right-click on the graphics card driver.

Step 3: Select Update Driver from the context menu.

Step 4: Select Automatically search driver in the prompt window.

The computer will automatically look for the latest compatible drivers, which is a safe and reliable method.

Method 3: Clear temporary files

As the computer is used day after day, the computer accumulates a large number of temporary files that can speed up the loading of pages or applications. However, once the temporary files are corrupted, your system may freeze. Clearing temporary files can help in some cases.

Step 1: Press Win I to open the settings window.

Step 2: Click System > Storage .

Step 3: You can find specific information about disk space usage. Then, click on the Temporary File option. It displays the source of these temporary files.

Step 4: Check the file you want to delete and click the Delete File button.

You can also delete files manually, but useful files may be deleted by mistake. You can recover them from the Recycle Bin. If the required files are not found in the Recycle Bin, it is recommended to try MiniTool Power Data Recovery.

This free file recovery software can perform external hard disk recovery, SD card recovery, USB disk recovery and other operations. You can safely use it to recover deleted files, photos, videos, audio and other types of files. As long as your data is not overwritten, MiniTool Power Data Recovery can retrieve them.

Method 4: Check RAM problems

RAM is the abbreviation for random access memory. As the name implies, this is the main memory of the computer, used to store the data and machine code currently used. If the RAM does not work properly, the Windows system may freeze. Fortunately, Windows has a tool that checks RAM problems.

Step 1: Click the search icon and enter Windows Memory Diagnostics in the box.

Step 2: Press Enter to open it.

Step 3: Click Restart Now and check the problem (recommended) .

Your computer will detect problems during the restart process and provide you with the results.

Method 5: Perform system restoration

If none of the above methods solve your problem and you create a system restore point before the problem occurs, you can perform a system restore. System Restore will restore your computer to the restore point of your choice. This can help you solve problems with unknown causes. Follow these steps:

Step 1: Press Win S and enter Recover in the search box.

Step 2: Select the best matching option and press Enter to open the window.

Step 3: Click to open System Restore , and then click Next in the next window.

Step 4: You need to select a suitable restore point and click Next .

Step 5: Confirm all information and click Finish to start the restore process.

Note that once the process starts, you can't interrupt or pause it. Therefore, be careful when checking information.

If files are lost after performing a system restore, you can also use MiniTool Power Data Recovery to recover them. For specific steps, please refer to this page: Easily restore files after Windows 11/10/8/7 system restoration .

Conclusion

If your computer crashes but your mouse can still move, please try the method described in this article. There are many reasons why the computer crashes. In this case, stay calm and avoid frequent forced shutdowns.

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