WeChat public platform development: description of multiple customer service interfaces

The principle of WeChat’s official multi-customer service interface is that through the information sent by the user, the developer server returns a response message of a specified type, causing the user’s conversation state to switch to the official multi-customer service state (lasting for a period of time). During this period All information sent by users will not reach the developer's server, but will be transferred to the multi-customer service software.

If you need to implement multiple customer service, you must have a verified service account. Go to [Service]>[Service Center]>[Multiple Customer Service] in the background to apply and set up. For detailed information, please see the official announcement: https ://mp.weixin.qq.com/cgi-bin/readtemplate?t=news/vote_wkd_tmpl&lang=zh_CN

If you use Senparc.Weixin.MP SDK, you only need to return a similar message when processing information Just send the message:

/// <summary>
/// 处理文字请求
/// </summary>
/// <returns></returns>
public override IResponseMessageBase OnTextRequest(RequestMessageText requestMessage)
{
    if (requestMessage.Content == "客服")
    {
        return this.CreateResponseMessage<ResponseMessageTransfer_Customer_Service>();
    }
}

Note: Currently, due to official WeChat restrictions (or bugs), you cannot use the menu click response to switch to multi-customer service status.

For more WeChat public platform development: multi-customer service interface instructions and related articles, please pay attention to the PHP Chinese website!