80 What should I do if I failed to register for itms?

80 What should I do if I fail to register for itms?

Solution:

Step 1: Please confirm whether the broadband Internet access is normal. If you cannot access the Internet, please follow the broadband troubleshooting process; if the Internet access is normal, please go to step two.

Step 2: Please restart the Modem and set-top box. If the fault still exists, please go to Step 3.

Step 3: Check whether the network cable between the Modem and the set-top box is normal. Specifically, you can check whether the lights connected to the interfaces of the set-top box and Modem are on green (it is normal when the green light is on). If the red light is on, try Plug in the network cable tightly or replace other ports on the Modem. If possible, replace the network cable with a good one. Restart the set-top box and see if the fault disappears. If the fault still exists, go to step four.

Step 4: Please check the network connection method of broadband and iTV. If you use a router or a Modem or switch with routing function, please remove the router first, disconnect the computer, and connect a single set-top box directly to the Modem. Restart the set-top box to see if the fault still exists.

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