What to do if the mobile broadband gateway is not online

Solution to the problem that the mobile broadband gateway is not online: 1. Check whether it is caused by broadband arrears; 2. If there is no arrears, try to reconnect the network cable between the optical modem and the router; 3. Call Broadband customer service hotline, contact staff for repair.

#The operating environment of this article: windows10 system, thinkpad t480 computer.

Solution:

1. First, the user checks whether it is caused by broadband arrears. If it is arrears, just perform a recharge operation. After the recharge is successful, restart both the mobile phone and the router. The problem will be solved in one click.

2. Secondly, if there is no outstanding payment, it is recommended to connect the network cable between the optical modem and the router and check whether it is loose, or you can just unplug the network cable and plug it in again.

3. If none of the above methods can solve the problem, it means that it is caused by broadband failure. Users can directly call the broadband customer service hotline and then contact the staff for testing.

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