What does forwarding a call mean?

Forwarding calls refers to the business of transferring incoming calls to the forwarding number preset by the customer when the customer cannot answer the call; the principle is that when someone else calls your phone, your phone will call you again. If you have set the forwarding number, it is equivalent to the communication device dialing your forwarding number for you.

The operating environment of this tutorial: MIUI12.5 system, Xiaomi Mi 11 mobile phone.

What does it mean to transfer a call?

Forwarding a call is call transfer. It means that when the customer cannot answer the call, the call can be transferred to Services on the forwarding number preset by the customer (such as voice mailbox, secretary desk, mobile phone, landline phone).

The principle of call forwarding is: when someone calls your phone, your phone calls the forwarding number you set, which is equivalent to the communication device dialing your forwarding number for you.

Notes on transferring incoming calls:

1. If the set extension is a switchboard, "Forward all incoming calls to another phone" and "Forward all incoming calls to voice messages" will not take effect.

2. If multiple target numbers are set, only the first number will take effect.

3. When call transfer and do not disturb coexist, call transfer will not take effect.

4. When call transfer and simultaneous ringing coexist, the simultaneous ringing will not take effect.

5. After call transfer is set for extensions in an extension group, the sequential selection or round-robin selection of the extension group will be affected.

6. Under the default settings, after the extension rings for 5 times and there is no answer, the system will think that it cannot answer the call and forward it to the preset number.

Extended information:

Call transfer type

1. Unconditional call transfer: All incoming calls can be transferred to a preset number. Unconditional call forwarding has the highest priority. When the customer activates this function, the following three call forwarding functions will automatically become invalid.

2. Conditional call forwarding:

(1) Busy call forwarding: When you are on a call, the incoming call will be automatically forwarded to the preset number.

(2) No-answer call forwarding: When the call is connected (normal ringback tone is heard) and no one answers, the incoming call will be automatically forwarded to the preset number.

(3) Unreachable call transfer: When the coverage area is exceeded, the mobile phone is not turned on, the SIM card is not inserted into the mobile phone, or the line is congested, incoming calls will be automatically transferred to the number preset by the customer.

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