What should I do if the ac9462 network card cannot be started?

Solution to the ac9462 network card that cannot be started: 1. Right-click "This Computer" and select "Manage"; 2. Click "Device Manager" to view the network adapter; 3. Click on the driver tab. Disable the device first, then enable it; 4. Re-update the wireless device and restart the computer; 5. Click Update Driver on the network adapter driver page.

The operating environment of this tutorial: Windows 10 system, Dell G3 computer.

What should I do if the ac9462 network card cannot be started?

ac9462 network card cannot be started, Intel(R) Wireless-AC 9462 The device cannot be started

Background

My computer Many times I encountered the problem that the computer suddenly disconnected from the Internet and could not find the WiFi, as shown below:

There is no WiFi option and the network cannot be connected

I tried many methods introduced by netizens, but none of them worked. Finally, I solved it by myself. Here I will briefly introduce my solution. I also backed it up myself. I don’t have to search for information everywhere next time I encounter this problem.

Solution process:

First open the device manager

Right-click this computer and select Manage

Click Device Manager

View Network Adapter

You can see that there is an exclamation point at my network adapter, indicating that I There is a problem with the wireless device driver. Double-click to view the status as follows:

Intel(R) Wireless-AC 9462 device cannot be started. (Code 10)

Common solutions on the Internet:

①Click on the driver tab, first disable the device, then enable it, and observe whether the problem is solved. If it is not solved, see the next solution.

②Click on the driver tab to uninstall the device (do not delete the file). After the uninstallation is complete, right-click the network adapter in the device manager, click Scan to detect hardware changes, re-update the wireless device, and restart the computer. If it still doesn't work, look at the next solution, which also solved my problem.

③Click Update Driver on the network adapter’s driver page

#Here you can select the first one and automatically search and update the driver software, if it can be solved Your problem may mean that your computer has the latest driver and an old version of the driver, but you are using the old version of the driver and this driver cannot be used.

But I think this is not the reason for most people, because how can they use the old version after installing a new driver? But this is precisely the crux of the problem, because the newer the driver is not the better, the new version of the driver may have some problems. This is the problem with my computer. The solution is:

Click Browse my computer for drivers

Let me select the available drivers on my computer Select

display driver

from the table. You can see that I have three versions, but I am using the latest 2019 version. This one The version may not be easy to use, so I just need to choose the 2018 version, click Next to install, perfect solution!

Note: Some of my descriptions may be very unprofessional, but I solved the problem according to this process. I hope it can help you, thank you!

Replenish:

According to the suggestions in the comment area, you can also download the PC version of Driver Genius or the PC version of Master Lu through your mobile phone when there is no network, which can solve all problems with one click. Some friends also mentioned that after you have an Internet connection, it is best to go to the Intel official website to download a driver. The genuine one will be more stable! !

For more related knowledge, please visit the FAQ column!

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