The next generation of artificial intelligence will break new ground in healthcare

Since the birth of modern medicine, innovative technologies have brought previously unimaginable breakthroughs, improved patients’ health conditions, and extended human lifespan. We are now in an era where digital transformation is redefining the way healthcare organizations approach patient engagement, care team collaboration and provider experience.

Since the birth of modern medicine, innovative technologies have brought previously unimaginable breakthroughs, improved patients' health conditions, and extended human lifespan. We are now in an era where digital transformation is redefining the way healthcare organizations approach patient engagement, care team collaboration and provider experience. From better access to patient data through electronic health records to improved healthcare through telemedicine, innovative technologies provide healthcare organizations with solutions that increase productivity and, most importantly, improve the quality of treatment and care provided to patients.

The healthcare industry continues to face the challenge of how technology can play an important role in improving healthcare. Next-generation artificial intelligence has the potential to revolutionize the healthcare industry, allowing clinicians to focus on personalized patient connections – enhancing human interactions in medicine, reducing costs, and easing the administrative and cognitive burden faced by physicians. That's why Microsoft and Nuance are collaborating in 2022.

Microsoft and Nuance have launched a new solution, Dragon Ambiente Xperience (DAX™) Express, the next breakthrough in healthcare and an important milestone on the journey to automating clinical documentation at scale. DAX Express, an automated clinical documentation application integrated into workflows, is the first to combine proven conversational and contextual artificial intelligence with the advanced reasoning and natural language capabilities of OpenAIGPT-4. DAX Express expands the proven Dragon Medical solution portfolio and builds on the market-leading DAX environment solutions launched in 2020 and is the next milestone in Nuance’s long-term mission to reduce the administrative burden on healthcare organizations , allowing clinicians to spend more time caring for patients and less time doing paperwork.

Applications of Artificial Intelligence Solutions in Healthcare

Doctors and nurses today are overwhelmed by the administrative demands that come with delivering high-quality care. They must handle complex coding and billing requirements, manage cognitive load, accurately record and recall increasing amounts of patient data, and treat growing patient populations. As a result, many agencies and organizations, including the U.S. Department of Health and Professional Medical Societies, are urging the development of comprehensive and safe solutions that can be seamlessly integrated into clinical workflows to reduce clinician burnout.

DAX Express directly solves this problem, with advanced automated clinical documentation seamlessly integrated into physician workflows. This is yet another proof that this solution developed by Microsoft and Nuance, powered by industry-defining artificial intelligence and with the help of the Microsoft Healthcare Cloud Platform, is reshaping healthcare delivery with measurable and growing results. ：

• Alleviating Burnout – DAX Express solutions have proven to be industry leaders in solving this seemingly intractable problem. According to a survey of some doctors, their feelings of burnout and fatigue were reduced by 70%.
• Support professional workflows - From surgeons to radiologists, this solution can analyze large amounts of patient data, automate workflows, facilitate reporting and communication, and provide AI insights to support smarter decision-making, planning and treatment, making radiologists 50% more efficient and reducing intervention time by 74%.
• Improving Adherence - By analyzing data to reveal results, simplifying patient and physician communication, and providing comprehensive care plan tracking, this solution increased compliance by 52%.
• Increased access to care – DAX Expres’ automated clinical documentation solution gives clinicians who often choose to see more patients more time, resulting in an average of 5 additional appointments per clinic day, enabling Clinicians are able to provide better treatment and care to more patients.
• Improving patient engagement – ​​AI chatbots are just one example of AI using built-in medical knowledge bases and triage protocols to provide patients with quick and accessible information, which can trigger bot interactions with doctors, nurses or Supports seamless agent switching. And, by delivering a consistent and contextually relevant patient experience, healthcare organizations have seen a 30% increase in patient self-service rates and a 50% reduction in patient support costs.

Shared Mission and Complementary Capabilities in Healthcare

Microsoft and Nuance share a common vision to reinvent healthcare: leveraging their unique capabilities to overcome the challenges facing the healthcare industry biggest challenges and equip the entire ecosystem to achieve more. We believe technologies such as artificial intelligence, working with clinicians, play a key role in accelerating industry progress, making the doctor and patient experience more personalized and engaging, and helping to increase access to care. The solutions provided by Microsoft and Nuance enable clinicians to refocus their attention on patient care, using proven solutions that, combined with physician judgment, reduce cognitive load and support better outcomes.

For years, Microsoft and Nuance have been leaders in innovative artificial intelligence solutions, and organizations and institutions of all sizes have long trusted their responsible, secure applications and infrastructure. Microsoft has made strategic investments in researching cloud computing and artificial intelligence for many years (including the acquisition of Nuance), and through the Microsoft Healthcare Cloud Platform, Microsoft is delivering responsibly integrated AI capabilities at scale, making it easier to improve the entire healthcare experience. Microsoft is also driving research, incubation and moonshots to drive real-world impact in healthcare and life sciences. For example, Microsoft Research works with industry-leading medical institutions to advance and build infrastructure for emerging precision medicine models and provides scientists with artificial intelligence technology to accelerate the discovery and development of breakthrough drugs. Microsoft is empowering healthcare organizations to tackle some of the toughest challenges in global health through its Artificial Intelligence for Health charity program.

Similarly, Nuance has decades of experience developing medical solutions and its products are used by hundreds of thousands of practitioners. These solutions have been proven to continue to provide doctors, nurses, radiologists and patients with Provide value. Nuance has long been at the forefront of innovation in conversational and ambient artificial intelligence in healthcare—most notably its solution Dragon Medical One and its most recent DAX solution that leverages expertise in large language models, natural language processing, and clinical workflows Knowledge, providing complete and trustworthy artificial intelligence solutions for global clinical documentation. With this new innovation, Nuance’s healthcare portfolio provides customers with greater flexibility to automate and enhance their clinical documentation workflows, including the accuracy and reliability of Dragon Medical One, the comprehensive customization of DAX The service experience and the immediacy and speed of DAX Express. Nuance will combine the power of Microsoft Azure, an incredibly rich health data platform, with strong engineering and artificial intelligence expertise to deliver outcomes-focused healthcare applications at scale to improve the healthcare provider and patient experience. .

DAX Express represents the next step in delivering AI technology that provides healthcare organizations with an immediate, practical and highly accessible on-ramp for mass adoption of next-generation AI-driven solutions, leveraging their capabilities on Nuance solutions existing investments. For more than 550,000 Dragon Medical users, DAX Express automatically and securely creates draft clinical notes in seconds for immediate clinical review and completion after every patient visit in the exam room or via telemedicine patient conversations. Clinicians will benefit from the seamless capabilities of Dragon Medical One, DAX Express and DAX, which are tightly integrated into the electronic medical record, reducing cognitive load from pre-visit to post-visit.

Responsible Artificial Intelligence in Healthcare

DAX Express was developed in accordance with Microsoft’s Responsible Artificial Intelligence standards, consistent with the company’s long-term commitment to data security and privacy, and helps ensure AI systems and solutions are trustworthy and secure. Microsoft and Nuance believe that while artificial intelligence in healthcare has the potential to have a lasting and positive impact on the industry and the patients it serves, it is important to ensure that the technology is used responsibly and transparently. As both companies have done for many years, we will continue to work closely with healthcare providers and the wider industry to help ensure that AI is used in an ethical and transparent manner.

Microsoft and Nuance are uniquely positioned to harness the power of artificial intelligence to expand the healthcare industry’s ability to deliver meaningful outcomes. We are proud to be at the forefront of healthcare innovation and continue to help healthcare industry to address some of the major issues facing it.

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