How can technologies such as artificial intelligence (AI) and the Internet of Things improve the patient healthcare experience?

While we are still a long way from robots running human health services, the Internet of Things (IoT) has the power to revolutionize the patient healthcare experience. The new post-COVID-19 reality presents an ideal opportunity for healthcare services to put patients front and center in their health journey.

Great progress has been made, but there is still room for improvement. As KPMG’s “Connected Health: The New Reality of Healthcare” survey found, 80% of healthcare leaders rank customer-centric strategies as a top priority, but only 10% believe they are consistently outperforming patients expectations. Additionally, digital barriers, such as difficulty sharing patient data and analytics, were cited as the most important gaps.

Connectivity can improve patients’ healthcare experience

By enabling devices and systems to connect and share data, IoT helps provide a 360-degree view of patient health, allowing clinicians to Make decisions faster. The ability of technologies such as artificial intelligence (AI) and machine learning to derive insights from data offers tremendous potential to improve patient care.

From preventive care to critical care services, these tools promote a seamless patient-centered health experience across the continuum of care and support the healthcare industry's transition to value-based care models.

How Technology Can Support Patients’ Healthcare Experience

While the name may suggest otherwise, the true power of the Internet of Things lies in its ability to help people. Nowhere is this more evident than in healthcare.

For patients, healthcare technology enables greater access to quality healthcare delivered according to their needs and preferences.

Healthcare technology enables patients to:

• Receive care in a setting of their choice, such as home, at a time that is convenient for them.
• Conduct remote monitoring to support preventive care and timely delivery of interventions.
• Benefit from a continuous and collaborative approach to care as critical data is collected, analyzed and shared among practitioners.
• Get personalized health insights and guidance through connected medical devices.

The WestMoretonMeCare program is a good example. In this project, a partnership between Philips and West Moreton Health Queensland, patients with challenging health conditions use remote monitoring to measure and record health indicators, such as blood pressure, and speak with a nurse on a daily basis, all from the comfort of their own home. conduct. This gives patients greater control over their health and facilitates early intervention from practitioners, such as GPs or nurses, when needed. This patient-centered approach resulted in a 35% reduction in potentially preventable hospitalizations, while patient confidence and mental health improved.

The flexibility of this care delivery model allows WestMoretonMeCare to scale programs to support COVID-19 patients recovering at home, reducing the need for hospital services and reducing the risk of transmission. As of August 2021, the program has expanded to include mental health virtual care for people with borderline personality disorder.

On the other side of Australia, Philips is partnering with East Metropolitan Health Service in Western Australia to deliver a care model designed to enhance the patient experience and improve health outcomes, while reducing the cost of care and improving the working lives of care providers. The Clinical Command Center solution is located at the Royal Perth Hospital and oversees inpatients in lower wards and intensive care units. It uses machine learning and predictive analytics to predict patient deterioration and prioritize those most in need of intervention, helping to reduce hospital stays, complications, avoidable transfers and mortality.

Studies show this technology can improve patient experience and outcomes, including:

• 26% reduction in mortality.
• The stay time is reduced by 30%3.
• 15% of patients can be discharged home sooner.
• How technology is helping clinicians and healthcare leaders.

For clinicians, IoT enables real-time and longitudinal data capture, as well as the integration of data from various medical devices. Artificial intelligence and machine learning can transform this data into useful insights that can be combined with clinical knowledge to facilitate decision-making.

Technology can also provide insights into operational performance and identify issues before they escalate, allowing healthcare providers to optimize workflow, continuity of care and cost efficiency.

For healthcare leaders and policymakers, technology can connect health networks and provide insights to facilitate evidence-based and data-driven strategy and policy development. For example, data analysis can identify the need for increased investment or resources in different communities.

Making digital health mainstream

Digital transformation is top of mind for many healthcare leaders as they seek to build a resilient and future-proof healthcare system. According to Accenture’s 2021 Digital Health Technology Vision Report 5, technology is driving “accelerated digital transformation” and is reshaping industries and human experiences. They urge the healthcare industry to be good at change and "recognize that there is no leadership without technology leadership."

As KPMG points out, successful digital transformation requires a number of key capabilities, including responsive supply chain and operations, digital technology architecture, and an integrated ecosystem of partners and alliances.

Australia has the technology and capabilities to deliver a digital health future. Their health systems can play a leading role in overcoming barriers and transforming digital innovations into sustainable and integrated programmes.

This can be assisted by:

• Implementing public policies such as access to healthcare innovation grants and improving practitioner training and education.
• Prioritize investing in healthcare technology solutions.
• Enhance patients’ adaptability and immersion in digital health.
• Promote partnerships and drive innovation.

It can be seen that the future of digital health will be built in a collaborative ecosystem that is people-centered and driven by partnerships.

Patient experience is at the heart of healthcare innovation

As partnerships come online and new technologies are increasingly integrated into healthcare, patients can expect a fundamental transformation in the healthcare experience. Technologies such as remote monitoring will facilitate enhanced experiences that allow patients to receive care when and where it suits them, while promoting better outcomes through early identification of warning signs and faster access to interventions.

At the same time, emerging technologies such as artificial intelligence and machine learning will support practitioner experience. Their ability to transform raw data into actionable insights can help practitioners make informed health decisions and deliver informed treatments that lead to better health outcomes.

Increased investment and stakeholder engagement can ensure that the potential of healthcare is realized and that the future of healthcare delivers the outcomes that patients and practitioners alike seek. At the same time, we are committed to developing solutions that improve the patient experience and enable healthcare providers to gain critical insights that guide clinical decision-making.

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