Help enterprise automation transformation, what can RPA do?

With the advancement of new generation information technologies such as artificial intelligence, cloud computing, and the Internet of Things, and the epidemic prevention and control forcing enterprises to transform, accelerating the process of digitalization and automation has become the only way for enterprises to seek long-term development.

Since RPA was introduced to China in 2017, it has emerged among many digital transformation tools due to its flexibility, efficiency, and scalability. It has attracted the attention of many CTOs and CIOs and is currently used in finance, manufacturing, and logistics. , retail and other industries have successfully implemented applications.

Recently, UiPath and IDC released the "2022 Asia-Pacific (Including Japan) Automation Survey", which focused on three key issues in the development of automation in the Asia-Pacific region: The automation maturity of enterprises in the Asia-Pacific region (including Japan) how? How can automation be an accelerator for exponential business growth? How do companies need to advance their automation thinking and scale to create new business outcomes?

Development Trend of Enterprise Automation in China

This survey was commissioned by RPA vendor UiPath and was conducted by IDC, covering the Asia-Pacific region, including China, Australia, Indonesia, India, Japan, Malaysia, Singapore, South Korea and Thailand. Including 350 companies (all with more than 1,000 employees). Among them, feedback from the Chinese market shows four major trends:

First, China’s automation investment will accelerate in the next three years.

The survey shows that 67% of Chinese companies increased their automation spending between 2020 and 2021; 37% of Chinese companies said that the CIO or CTO is leading enterprise-wide automation projects; 43% of Chinese companies Enterprises will automate ESG and sustainability use cases in the future, a significant increase from 13% in 2022.

Regarding the main motivations for deploying automation solutions, 77% of enterprises tend to improve operational efficiency and save costs; 67% aim to streamline processes; 57% aim to support remote and hybrid office models. In addition, 43% of companies are aiming to ensure business continuity and adaptability to face the challenges of future uncertainty.

Second, the important shift to intelligent process automation (IPA).

The so-called IPA refers to the integration of AI and RPA, using AI to expand RPA’s picking capabilities, performance and stability, and realize intelligent process automation, which can greatly improve the singleness and limitations of RPA. Therefore, it is also regarded as the future development trend of RPA.

Research shows that IPA software revenue in the Asia-Pacific region (including Japan) is expected to grow from US$2.3 billion in 2020 to US$5.5 billion in 2025. This highlights the need and potential to move beyond RPA to achieve comprehensive end-to-end process automation. It is worth noting that 93% of Chinese companies will look beyond RPA and pay more attention to intelligent automation.

Third, skilled automation talents and implementation partners are the key to success.

Zou Zuoji, Vice President and Managing Director of UiPath North Asia, said, "Chinese companies clearly understand the need to achieve enterprise-wide automation to improve productivity, save costs and enhance customer experience. However, The reality is that most enterprises face the challenge of scaling automation across businesses."

Zou Zuoji, Vice President and Managing Director of UiPath North Asia

The challenges mainly lie in three points: First, there are many internal information systems in the enterprise, leading to the formation of data islands. How to improve end-to-end efficiency is a top priority; second, there is a shortage of automation talent reserves, and how to cultivate employees' automation capabilities is also a key issue; third, which processes are more effective to start with automation transformation, and how to choose automation adaptation scenarios also need to be detailed Consider.

In this context, 83% of Chinese enterprises said that skilled automation talents and strong implementation partner support are very important when choosing automation solutions; 57% of enterprises said that they look forward to modern and End-to-end enterprise solutions with modular architecture; 47% of enterprises said automation solutions must have a common, enterprise-wide data aggregation, federation, exchange and management layer that connects silos.

Fourth, civilian-led development and training have become health needs for future work.

Looking to 2022, Chinese companies are gradually allowing employees in non-IT fields to participate in automation work. Among them, 57% of Chinese companies already have non-IT employees involved in automation work; and 30% of companies plan to involve their non-IT employees.

In addition, regarding the key elements for successfully implementing automation solutions, 33% of Chinese companies surveyed believe that it is clear guidance on best practices; 23% believe that it is cooperation with the IT department, and 20% believe that it is cooperation with the IT department. is an easy-to-use tool.

At the media communication meeting, Zou Zuoji put forward six suggestions for enterprise automation development planning:

l Based on long-term planning, a top-down overall strategy

l Cultivation Enterprise Talent and Skills

l Establish a CoE to popularize automation and AI capabilities

l Embed governance and security from the beginning of the project

l Accelerate cloud applications and partner programs to Achieve success and scale

l Evaluate regularly to ensure success

"To upgrade their automation plans, companies must elevate their automation mindset and leverage a holistic strategy supported by executives, supplemented by strong employee upskilling and training programs, to achieve large-scale automation in China."

At the same time , Zou Zuoji also emphasized that enterprises should pay attention to the dynamic evolution of automation development. "Every automation plan needs to be evaluated regularly, and may also need to be changed regularly, because the enterprise is not a fixed-point job, but is constantly evolving, so the automated process cannot be considered completed after it is completed. It must be evaluated regularly to see how it works. Does it bring returns to the enterprise? What are the KPIs of the returns? Does it match the long-term goals set by the CTO and CIO?"

How to build a better enterprise-level center of excellence

So how do automated applications empower business? Gao Li, head of UiPath's Chinese customer Dongfeng Nissan Center of Excellence, shared at the meeting.

Gao Li, Head of Dongfeng Nissan Center of Excellence

In recent years, competition in the automobile industry has intensified, corporate profitability has declined year by year, and per capita efficiency and per capita income indicators have entered the Bottlenecks are rising and labor costs are getting higher and higher. Against this background, in order to cope with the changes in the company's human resources under the new situation and adapt to the needs of "work efficiency linkage", the Dongfeng Nissan Information Committee released the "Digital Transformation Strategy" in 2019.

Gao Li introduced that as part of digital transformation, Dongfeng Nissan has adopted automation solutions to automate repetitive digital tasks. By introducing digital tools and technologies such as RPA, we seek opportunities for improvement and transformation in each link of the value chain to improve operational efficiency.

"To this end, we have established a cross-functional enterprise-level center of excellence. We have been popularizing the use of CoE as a touch point to reach every employee, and have been doing the work of popularizing RPA knowledge and motivating Employees continue to create value for the company."

Regarding the composition of the CoE, Gao Li explained in detail: "The CoE is composed of core transformation talents from the IT department and business departments of the digital transformation office, and is mainly responsible for empowerment. Business - Responsible for mastering RPA skills and responsible for the automation of complex cross-domain scenarios, including some common components, as well as the accumulation and promotion of knowledge bases. The working style of this team is characterized by flatness and agility."

According to reports, the core transformation talents of the business department are cultivated by the RPA training camp. After joining the CoE, with the guidance and support of professionals, they will continue to practice and consolidate their own abilities to ensure the completion of the project. . At the same time, after the project is completed, it will be fed back to the CoE team and then become a professional support staff for others.

"With the empowerment of CoE, the proportion of independent development of our business has now reached 90%, and 90% of our process automation is realized by business personnel themselves. Therefore, CoE deploys and promotes RPA in Dongfeng Nissan In the process, it played a vital role."

Today, Dongfeng Nissan has deployed RPA in eight business areas, covering 271 processes. It saves 26 man-years of working hours every year, and the total number of automation training participants reaches 1,081.

Gao Li said: "Automation is the best assistant for enterprise managers. Through automation empowerment, enterprise managers can improve work efficiency and increase their sense of accomplishment and happiness at work. Automation promotes the optimization and reconstruction of business processes, Improve corporate operational efficiency and accelerate corporate transformation and upgrading.”

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