The computer cannot connect to the remote computer [security package error]

RDP (Remote Desktop Protocol) for Windows allows you to access another computer. The RDP feature uses Windows' Modern Remote Desktop or legacy Remote Desktop Connection applications.

While trying to establish a connection, you may have encountered the error message: Your computer cannot connect to the remote computer due to a security package error. This error is more likely to occur because you initiated the connection through a proxy server.

In this article, we will discuss the security package error and show you the steps to fix it.

In our tutorial you can also get the best recommendations for remote control software for Windows 10 and 11.

Why am I getting a Remoteapp has disconnected security package error?

This error can have multiple causes, the most common being your registry values. You may encounter this problem if the application is not configured correctly in the registry.

There may also be an issue with your credentials, so deleting them and adding them again may help resolve the issue.

How to fix security pack errors on Windows 11?

1. Delete the RDP connection cache in the registry

1. Use the key to open the "Run" dialog box and enter regedit, and then click "OK". WindowsR
   
##Navigation:
2. Computer\HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default<strong> </strong>
   
In the right pane, select the connection list; these are marked MRU(X), where X is a number, right-click on them and select the Delete option.
3. 
   
Navigation:
4. Computer\HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Servers <strong></strong>
   
Right-click on the server folder and select
5. Delete.
   
Click
6. Start Window, type CMD and select Run as administrator.
   
Type the following command and press
7. Enter: del /ah %homepath%\documents\default.rdp <strong></strong>
   

# Each user's registry stores information for each RDP connection. Using built-in Windows tools, it is not possible to remove one or more computers from the RDP connection history list. Take the steps above to manually delete the registry key.

After completing these steps, the security package error message may be resolved.

2. Clear saved RDP credentials

Open
1. Start Menu, type Control Panel, and click Control Panel app.
   
Navigate to the
2. User Accounts section. Then go to Credential Manager and select Manage Windows credentials.
   
Under
3. Generic Credentials, if you have any RDP credentials saved, it will show us an IP address that starts with TERMSRV. Expand it and click Delete.
   

Please note that if you select the

Remember me option before entering a password for a new remote RDP connection, your credentials (username and password ) will be remembered in Windows Credential Manager.

The RDP client uses previously remembered credentials to authenticate on the remote host for subsequent connections. Clearing these credentials may resolve the security package error.

3. Disable remote desktop bitmap caching

1. Windows Use the key R to open the circular dialog box, type mstsc .exe, and then click the OK button.
   
Navigate to the
2. Remote Desktop Connection application's Experience tab and uncheck the Persistent Bitmap Cache option at the bottom.
   

#Please note that the image persistent bitmap cache is included in the RDC (Remote Desktop Connection) client. As a raster image cache, the RDP client caches portions of the remote screen that rarely change.

mstsc.exe Used by clients to load screen elements that have not changed since the last render from the local drive cache. RDP caching reduces the amount of data sent over the network.

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When using RDP cache, it may become corrupted. It may also be beneficial to disable persistent bitmap caching.

4. Use 3rd party RDP

Third party RDP may not solve your Windows RDP problem, but it is a good way to bypass it. Third-party solutions are often more advanced than built-in Windows solutions.

A tool like Mikogo is a viable option and includes many features.

You can help customers use mouse control and remote keyboard, or let others control your PC.

It provides a feature that allows you to share documents, desktop or application windows with up to 25 meeting participants in real time.

It also allows you to show only the application windows you want to see and hide others, ensuring your presentation is the center of attention. Mikogo also supports up to four monitors.

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Can I prevent Windows from saving my RDP connection history?

To prevent security package errors, you may want Windows not to save RDP connection history. possible.

In this case, you should disable automatic writing of registry keys for all accounts: <strong>HKCU\Software\Microsoft\Terminal Server Client</strong>

Note that if you do not have access to gpedit.msc, you may not be able to prevent Windows from manually saving your RDP connection history.

If you receive a security package error message when trying to create a remote connection, you can try these solutions.

If you're still having issues, our Remote Desktop Connection Not Working tutorial has a few great solutions you should try.

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