Many iPhone/iPad/iPod users reported encountering issues with their device not being recognized or detected after connecting to a Windows 11 PC. In this case, even though the device is physically connected to your system via a Lightning cable, Windows will not detect it. Once you encounter this issue, you will not be able to transfer any files from your device to your system or your device may not charge as well. Additionally, some users have mentioned that their Apple devices are not visible in the iTunes app on Windows PC.
If you are such an iPhone/iPad/iPod user and your device encounters this issue on Windows 11, please continue reading this article. Here, we've curated some troubleshooting fixes that can help you resolve this issue.
1. Press the Windows and I keys simultaneously to open the WindowsSettings page .
2. Click the Applications tab in the left pane of the Settings window.
3. On the right side of this Settings window, select the option Apps and Features.
4. Find iTunes in the list of installed applications.
5. On the right end, click the three vertical dots associated with the iTunes application and select Uninstall.
6. In the confirmation prompt that pops up, click Uninstall again.
# 7. Wait for iTunes to be uninstalled from your PC.
8. Now, search for Apple Mobile Device Support in the app list again.
9. Repeat Steps 4 and 5 to uninstall the Apple Mobile Device Support software from your computer.
10. Enter Apple’s official download page. Download the version of iTunes specific to your Windows PC.
11. Install iTunes and perform a restart when prompted.
12. Reconnect your Apple device and check if it is recognized/detected by your system.
1. Click the Start (blue window shape) button in the taskbar.
TypeDevice Manager in the Windows search box.
2. In the search results that appear, click Device Manager.
3. In the Device Manager window, scroll down and expand Universal Serial by clicking the arrow next to it bus device.
4.Right-click AppleMobile Device USB Device and selectUpdate Driver.
#5. This will open the Update Driver window for Apple Mobile USB Devices.
Click the optionAutomatically search for drivers in this window.
#6. If any new updates are available, they will be automatically downloaded and installed.
When the update is complete, a message will be displayed stating that the device's driver has been updated to the latest version.
7.Restart your PC and check whether the issue of your iPhone device not being recognized is resolved.
1. Use the Windows R key to open Run.
2. Enter services.msc and press Enter to open the Windows service.
#3. Find Apple Mobile Device Service in the service list.
4. To open the properties of the Apple Mobile Device Service, right-click on it and select the option Properties.
5. In the Properties window, ensure the Startup Type## for the Apple Mobile Device Service #Set to automatic.
6. If theservice status is stopped, click the Start button to make the service running.
7. ClickApply and then click OK to save the changes.
Restart your computer. Reconnect your Apple device and check if the issue is resolved.
1. Press Windows R and type devmgmt.msc to open Device Manager .
2. Scroll down to the bottom of Device Manager and find Universal Serial Bus Devices.
3. Click the small arrow next to it to expand the Universal Serial Bus Devices section.
4.Right-click Apple Mobile Device USB device and selectDisable device.
5. Click Yes in the window with the warning message to confirm whether you want to continue disabling this device.
6. Right-click Apple Mobile Device USB device again and select Enable device.
#7. Check if your Apple device is detected and visible in File Explorer.
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