Touchpad not working on Chromebook: 9 fixes

Restart your Chromebook

Restarting your Chromebook can fix a variety of issues, from frozen apps to hardware issues like the touchpad not working.

Restarting your Chromebook is easy. Click the clock icon in the lower right corner of the taskbar to bring up the Quick Settings menu. Click the Power Button and your device will shut down immediately.

Wait about 30-60 seconds, reboot, and see if the touchpad is working properly.

Remove peripherals and reboot.

If the above reboot doesn't work, the external device (i.e. the drive) may be causing a conflict with the internal hardware. So, make sure to disconnect all peripherals like printer, keyboard, USB thumb drive, speakers, etc.

Restart your Chromebook again and see if the touchpad is working properly.

Cleaning the Touchpad

The touchpad may become sticky, or dust and debris may prevent it from working on your Chromebook. Sometimes, a small piece of debris prevents it from double-clicking or dragging objects on the screen.

If you haven't cleaned it recently, use a microfiber cloth to wipe away the dust, dirt, and debris that's causing your Chromebook's touchpad to stop working.

Additionally, you'll want to use a toothpick or a dry, soft-bristled brush to remove debris from the outer corners of the touchpad.

Once you have a clean touchpad, check that it is working as expected.

Adjust Touchpad Speed

If you can click items on the screen but move the cursor around the screen too slowly (or too quickly), you can adjust the settings for the touchpad.

To adjust the touchpad speed, use the following steps:

1. Sign in to your Chromebook if you're not already logged in.
2. Select the "Settings" icon from the "Quick Settings" menu.
3. When Settings opens, click "Devices" in the left column and select "Touchpad" from the options on the right.
4. Adjust the slider in the Touchpad Speed section up or down to your liking.
5. It's important to note that if your touchpad scrolls in the wrong direction, you can also turn off the "Enable reverse scrolling" option in this section.

Enable Touchpad Acceleration

Speaking of cursor speed, you also need to make sure Touchpad Acceleration is turned on. The good news is that it can be easily checked and enabled.

Check touchpad acceleration:

1. Navigate to Settings > Devices > Touchpad.
2. Open Enable touchpad acceleration

Make sure click-to-click is enabled

Another problem with the touchpad is the inability to double-click it Touchpad to click an item. In this case, the click functionality may be turned off.

To check click status:

Go to Settings > Devices > Touchpad to make sure the feature is enabled. Turn on Enable click switch.

If this option is disabled, you need to press the lower half of the trackpad to turn it on.

Update your Chromebook

If your touchpad isn't working on your Chromebook, make sure Chrome OS is up to date. This issue may be a bug and an update may fix it.

Your Chromebook should automatically check for updates and provide notifications. However, it doesn't always work and the best practice is to update Chrome OS manually.

This is not just for bug fixes and new features. You'll also get the latest security updates, which are crucial to keeping your data safe.

Updating Chrome OS is easy by going to Settings > Advanced > About Chrome OS and clicking the Check for Updates button .

If an update is available, please wait for your system to download and install it.

Please remember that a reboot is required to complete the update installation. Therefore, please back up all local files before restarting your Chromebook.

Make sure the touchpad is not disabled

If you use an external mouse, the touchpad and touchscreen on your Chromebook may be disabled. You can turn off the touchpad so the cursor doesn't fly around the screen when using your Chromebook's keyboard.

So, if you want to use it, you need to make sure the touchpad is not disabled. To turn the touchpad back on, press Search Shift P and it should work. To turn it back on, press the same key combination.

Perform a Hardware Reset

As a "last resort," you can reset your Chromebook. This option can fix touchpad issues but may delete files in the Downloads folder. Therefore, make sure to back up important local files.

To perform a hardware reset on your Chromebook:

1. Disconnect all peripherals from your Chromebook—mouse, keyboard, headphones, and USB drives.
2. Unplug the Chromebook's power cord until it turns off completely.
3. Hold the Refresh key (above the 3 and 4 keys), continue holding those keys, and then press the Power button.
4. Keep holding the Refresh key until Chrome OS starts.

Note: If the above options fail and a hardware reset doesn't resolve the issue, reset your Chromebook to factory settings. This will clear your settings and customizations, but you can get the touchpad working again. Therefore, make sure to back up your important data both locally and in the cloud before starting the Powerwash process.

Fix your Chromebook’s touchpad

If you’re having trouble with your touchpad not working on your Chromebook, that’s cause for concern. But don't panic. Following the above solutions, there are multiple ways to fix it.

Another solution worth considering is using an external mouse. Unfortunately, you may not have access to it, and there's no guarantee it will work, but it's worth trying in a pinch.

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