Fix: Sent Items folder missing in Outlook

Outlook is a free and secure email application from Microsoft that is used around the world. When you send an email or attachment to anyone using Outlook, it is saved in the Sent Items folder by default. However, many users find that this Sent Items folder is missing in their Outlook when they try to find certain emails or attachments in the Sent Items folder.

After investigating this issue, we found that this folder did not disappear, but was automatically renamed to "Contacts". Items recently sent by the user can now be seen in this newly renamed folder Contacts. If you open Outlook in webmail, you will notice the same issue with the Sent Items folder being renamed to Contacts. Even in webmail you cannot rename the default folder as the option will be grayed out.

In Outlook, if you check the properties of this Sent Items folder that has been renamed Contacts, you will see that the method used to post to this folder isIPM.Post, this is the publishing method of sent mail. There is always a folder called "Contacts" in Outlook that contains contact information from your mailbox. If you check the properties of the original Contact folder, you will see that IPM.Contact is the publish method for this folder. Therefore, we can clearly see that the new Contacts folder with IPM.Post as the publishing method is actually the Sent Mail folder.

In this article, we have mentioned how to fix the problem of missing Sent Items folder in Outlook.

Reset Outlook Folder Name

Close Outlook before continuing with this method of resetting folder names.

1. Just hold down the Windows and R keys on your keyboard to open Run.

Type the command below and press Enter to execute it.

outlook.exe /resetfoldernames

Note: If Outlook.exe does not work, please type the full path to Outlook ( C: \Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE ).

To get the path to Outlook, press the Windows key and type Outlook.

Right-click Outlook and select Open file location.

This will open the Start Menu Programs folder. Again, right-click Outlook and select Open file location.

This is the path to the Outlook.exe file.

#2. After the folder name is reset to its original name, Outlook will open.

You will see in the left panel that the folder names have been reset and you will find that the Sent Items folder has reappeared. If you also check your webmail, you will find this folder there.

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