Fix: Word, Excel, or PowerPoint encountered an error that prevented it from working properly

Many users have reported encountering errors when trying to access MS Word, Excel or Powerpoint, indicating that it has encountered an error. The full error message users see when accessing Word is as follows:

Sorry, Word has encountered an error that prevents it from working properly. Therefore, Word will need to close.

Do you want us to fix it now?

Below this message, you will see a Fix Now button. Even when running the repair task, the problem is not resolved. I also see the same error message when launching Excel and PowerPoint, except Word is replaced by Excel and PowerPoint.

The main reason why this Word/Excel/PowerPoint encounters errors that prevent it from working properly is when users try to upgrade to MS Office applications. During updates, these applications start configuring themselves to work in compatibility mode.

If you are still facing this problem when using MS Word, Excel or PowerPoint, please continue reading this article. Here we have listed some fixes that can be fixed one at a time to help overcome this error.

Fix 1 – Update Windows Security

1. Use the Windows + R key combination to open the Run dialog box.

2. Type

ms-settings:windowsdefender and press Enter to open Windows Security.

3. Click

Virus and Threat Protection in the protection area list.

4. Scroll down to find

Virus and Threat Protection Updates.

5. Click

Protect Updates here.

6. Now, click on

again to check for updates.

#7. Once the update is complete, close all open windows and save all work.

8.

Restart your system. Check if you are able to open the Office application without any errors.

Fix 2 – Update Microsoft Office

1. Open any

Office application (Word, Excel, PowerPoint, or Outlook).

2. Press the

Windows key and type Word and select the Word application in the list.

#3. Click

Account in the bottom left pane.

#4. Here, click the

Update option next to Office Update.

5. Select the

Update now option in the drop-down list that opens.

#6. It will check for any updates to Office applications. If any updates are available, they will be downloaded and installed.

7. After the update is complete,

Restart the Office application and check if the error message is resolved.

Fix 3 – Repair Microsoft Office

1. Just press the

Windows and R key combination to open Runframe.

2. Enter ms-settings:appsfeatures

in settings to open the Applications and features page.

3. Search

Microsoft 365/Microsoft Office in the app list.

4. Click the

three vertical dots associated with Microsoft 365/Microsoft Office and select Edit.

5. When

User Account Control prompts, click Yes.

6. Select

Quick Fix from the prompt asking how you want to fix your Office program .

7. Click the

Repair button.

8. Click Repair again to confirm the operation.

9.Restart your PC and check if the issue is resolved.

If the problem persists, then perform all the above steps but select "Online Repair" in Step 6 and continue the repair operation.

Fix 4 – Perform Windows Update

1. Press Windows R to open the Run dialog box.

2. Enter ms-settings:windowsupdate and press Enter to open the Windows Update page.

3. Here, click the Check for Updates button.

#4. Windows will start checking for any new updates. Wait until the update downloads and installs.

5. After the update is completed, restart the computer.

6. Check whether you can access Office applications normally.

Fix 5 – Uninstall and reinstall MS Office

Note: Save all work before uninstalling Office. Make sure you have your Microsoft account email and password to reinstall the digital download for Office.

1. Click this link to download the EXE file, which is Office Uninstall Support Tool.

2. After downloading, open the file on your PC. This will install the Microsoft Support and Recovery Assistant application on your PC.

3. In the Support and Recovery Assistant, select the application as the Office where you are having problems. Click Next.

4. Choose the appropriate question because I have installed Office, but I cannot uninstall it. Click Next.

#5. Select the version of Office you want to uninstall. Click Next.

#6.Restart the computer after the uninstallation process.

7. Now reinstallOffice by downloading a digital copy of Office from the Microsoft website using your Microsoft account.

NOTE: If you have a hard copy of Office, you can use the CD/DVD. Make sure you have the license key for Office and that you need to activate Office after reinstalling it.

8. Sign in to your Microsoft account using your credentials .

9. Go to your subscriptions to view your purchases. Here, click Install to install the Office program.

Check if this resolves the error for you.

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