How to fix file copy issue when iPhone cannot access device?

Some photos and other files we download or receive from others sometimes require editing. It can also be used when creating certain documents. Therefore, users may have to transfer these files from their iPhone to PC as not all editing apps are available and user-friendly on iPhone.

Nowadays, many iPhone users find problems when trying to copy or transfer files from iPhone to Windows PC. When they try to transfer files, they receive an error message window that says "Device cannot be accessed" and stops transferring or copying to PC.

iPhone users are still unsure why this error occurs when copying files. This may be due to the following reasons.

• Outdated portable devices on Windows systems.
• iPhone has not been updated to the latest iOS.
• Image conversion is automatically enabled.
• The lighting cable is damaged.
• The USB driver installed on Windows systems is not updated.

Keeping the above points in mind, we have written some solutions in this article to help iPhone users solve this problem.

Fix 1 – Disable file conversion for compatible formats

There is a setting under the Photos option on the Settings page called "Transfer to Mac or PC". When this setting is set to Automatic, it will check file compatibility and convert files to a compatible format if needed before transferring files from iPhone to PC.

So, we need to follow the steps below to disable this setting.

Step 1: After unlocking the iPhone, open the "Settings" page.

Step 2: Then scroll down the settings page and select the Photos option from the list.

Step 3: At the bottom of the "Photos" page, click the option in "Keep Originals" to transfer to Mac or PC option, as shown below Screen shot shown.

Step 4: Now check if this works. Otherwise, change it to "auto".

Step 5: Try enabling the iCloud Photos option by tapping the toggle button at the top.

Step 6: Then select the Download and keeporiginal option below the iCloud Photos option.

Step 7: Enable some other options on the Photos page (Share Albums, Show Hidden Albums, View Full HD, etc.) as follows shown.

Now, try again

Fix 2 – Update USB Driver

When the USB driver on your Windows PC expires, This type of error is often thrown when trying to send files through a USB port. So, let’s try updating the USB drivers on your Windows PC and see if it helps.

Please follow the steps explained below to update the USB driver.

Step 1: Press the Windows X keys simultaneously on your keyboard to open the context menu of the Start menu button.

Step 2: Then press the M key to open Device Manager.

Step 3: Once the Device Manager window opens, scroll down the list and double-click the Universal Serial Bus Controller option to expand it.

Step 4: Now right click on the USB Root Hub (USB 3.0) in the list.

Step 5: When the context menu appears, select the "Update Driver" option.

Step 6: Click on the Automatically Search for Drivers option in the Automatic Updates window as shown in the screenshot below.

Step 7: After updating the USB driver, check if the problem is resolved.

Fix 3 – Update Portable Device Driver

Some iPhone users claimed that they were able to resolve this issue by updating the Apple iPhone portable device driver on their Windows PC. Therefore, we recommend our users to try updating portable device drivers and see if this works.

Note - Before performing the following steps, make sure you have connected your iPhone to your Windows PC via a good Lightning USB cable.

Step 1: Press the Windows key and type devices manager to open Device Manager.

Step 2: Next, select the Device Manager app from the search results as shown in the screenshot below.

Step Three: Double-click the "Portable Devices" options to expand them, then right-clickAppleiPhone.

Step 4: Select the “Update Driver” option from the context menu as shown in the following screenshot.

Step 5: Now select the Automatic SearchDriver option in the update window as shown in the image.

# Step 6: Search for updates online, which will start updating the portable device connected to your Windows PC.

After completion, check if the problem has been resolved.

Other Fixes

Check the Lightning USB Cable

If the lightning cable is broken for any reason, such issue will persist on Windows PC while transferring files from iPhone superior. Therefore, it is best to first check if the cable used to connect your iPhone to your Windows PC is damaged. If so, replace with another suitable USB cable.

Try to connect to another USB port

The port where you connect the USB cable to transfer files from iPhone to PC may be damaged or damaged. If this is the case, you can try changing the port by disconnecting the USB cable and plugging it into another port on your PC.

After replacing the USB port, check whether the problem is solved. If the problem persists, try the other best solutions given below.

Update iPhone’s iOS to the latest version

The problem may be caused by the iPhone. There is a chance that your iPhone's iOS is out of date, which may cause errors while transferring files to your Windows PC.

Therefore, we request our users to try to update the iOS of their iPhone by going to "General > Software Update" > "Settings" and if there is any update available, click on Download and Install and follow the on-screen instructions to complete the process.

After updating your iPhone, the problem should be resolved.

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