How to solve the problem of being unable to connect to the Outlook server?

Outlook is one of the most popular email services designed by Microsoft and is used by many people for personal and business communications. But errors like Outlook cannot connect to the server is an issue that makes it difficult for users to access their email accounts. When this error occurs in Outlook, you won't be able to send or receive emails.

This problem is not a serious technical problem and you can easily solve it. In this article, we discuss troubleshooting methods that can help you resolve Outlook error "Unable to connect to the server" .

Fix 1 – Check that the account credentials are correct

1. Launch Outlook on your PC.

2. Click the File menu.

3. Select the Information tab in the left pane.

4. On the right, click Account Settings and select the Account Settings... option from the drop-down menu.

5. In the Account Settings window, select the Email tab.

6. Here, select the specific email account and click the Delete button at the top.

#7. After successfully deleting your email account, you will need to add the account again using the correct credentials and exchange server name.

8. Go to File -> Information.

9. Click the Add Account button to add the account again.

10. Enter the email address and click Connect.

#11. Enter your password when prompted. Click OK and then Finish to start using your email account in Outlook.

Fix 2 – Verify Outlook is online

1. Open Outlook.

2. Go to the Send/Receive tab.

3. Click the Work Offline button to disable offline mode in Outlook.

#4. Now, Outlook starts to connect to the server automatically. Once you have established a connection with the Exchange server, you will be able to send and receive emails without any errors.

Fix 3 – Check if the PC is connected to the network

Poor Internet connection can be a cause of Outlook server connection issues. To check if your internet connection is working, open a web page on your browser and check if the page loads. If no web pages open or load very slowly, restart your Wifi router. After the router restarts, check if Outlook is able to connect to the server without any errors.

Fix 4 – Check connection to Microsoft Exchange Server

1. Open Outlook.

2. Go to File -> Information.

3. On the right, click the "Account Settings" button and select "Account Settings..." from the drop-down list that opens.

#4. If there is a technical issue with the Exchange server, a will appear next to your email account in the email list Orange icon.

#5. If there is a problem with the Exchange server, you can only wait for the backend to automatically fix the specific problem. Otherwise go to the next fix below.

Fix 5 – Repair your Outlook account

1. Open

as described in Steps 2 and 3 in Fix 4 above Outlook Account Settings.

2.

Select the Outlook account that needs to be repaired.

3. Click the

Repair… option.

4. You will be prompted to enter your account credentials to continue.

5. Enter the correct username and password here. Then, click the Repair button.

#6. Wait for Outlook to automatically diagnose and fix the error.

Fix 6 – Disable Extensions/Add-ons

If none of the fixes helped you resolve the issue, then you can try disabling the extensions one by one and you will be able to find out what is causing Outlook cannot connect to Server Error 's problematic extension.

1. Start Outlook.

2. Click the File menu.

3. Select the option on the left.

4. In the Outlook Options window, select the Add-ins tab.

5. On the right side, click the Execute button next to Management. Here, make sure you select the COM Add-ins option.

6. Here, uncheck the box in front of the add-in name to disable them. First, uncheck all add-ons and click OK.

#7. Check whether the problem with Outlook connecting to the server has been resolved.

8. If the problem is resolved, you can try enabling all add-ons and then disabling them one at a time to find the problematic extension that is causing the error.

Fix 7 – Rebuild Outlook Data File

Data files are external files that hold information about your Outlook account. Typically, these files are stored in a dedicated location on your computer. But you can use these data files to fix server issues in Outlook by rebuilding the data files in Outlook.

1. Start Outlook. Open

Account Settings using steps 2 and 3 of fix 4## above. 2. In the

Account Settings

window, go to the Data Files tab. 3.

Select

an email address from the list below. 4. Now click on the

at the top to open the file location….

#5. It will open File Explorer containing the location of the data files on your PC.

6. Hold down the

Ctrl A

key to select all the files in this location. 7. Click the

delete (bin) icon at the top to delete all files present here.

8.

Restart

Outlook. Outlook detects that the data file is missing and starts rebuilding the new file from scratch. Fix 8 – Repair MS Office Suite

1. Use the Windows R

key combination to open the Run dialog box. 2.

Enter ms-settings:appsfeatures

Open the Applications and Features settings page.

3. Find your

Microsoft Office

suite here. 4. Click on the

three vertical dots

and select the option Modify to repair MS Office.

5. When

User Account Control

prompts, click Yes. 6. Select the

Quick Repair

option and click Repair.

7. Click

Repair

again to confirm the quick repair process.

8. Wait for Office to complete the repair.

9. After the repair process is completed, open Outlook and check whether you are able to connect to the Exchange server.

10. If it still doesn’t work, try the

online repair in step 6 above.

Fix 9 – Reinstall MS Office

1. Press the Windows and R keys to open the Run dialog box.

2. Enter ms-settings:appsfeatures and press Enter.

3. Find the Microsoft Office application in the application list.

4. Click on the three vertical dots and select Uninstall.

#5. Click Uninstall again to confirm the uninstall process.

6. After uninstalling Office, you can visit the Microsoft site. Sign in with your credentials and install Office from your current subscription.

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