Will ChatGPT also do business? Chatbot wants to solve supply chain problems

News on April 20, how to solve supply chain problems? Logistics experts think of the latest artificial intelligence technology. Currently, the application of chatbots in work has become the focus of global attention and triggered a boom in competitions. Experts want to know whether this technology can help them better optimize their supply chains.

Large software providers, such as Blue Yonder Group, SAP SE and Manhattan Associates, are conducting research projects to study how generative artificial intelligence (AIGC) technology can help improve forecasting, procurement, inventory management, and even transportation The details in decision-making.

Scottsdale, Arizona-based Blue Yonder is developing a tool for its retailer, manufacturer and logistics provider customers to use when considering delivery options. “All of a sudden you have a super smart supply chain analyst that can reason,” said CEO Duncan Angove. He said the tool will eventually be able to answer questions like: "Which solution is the most profitable? Which solution will make my three most important customers the most satisfied?"

Helping solve the practical problems behind logistics operations will mark a step forward in the development of artificial intelligence step. Previously, ChatGPT, a chatbot owned by OpenAI, attracted widespread attention by generating realistic content, from song creation to news reports. However, in the logistics industry, experts value the application of chatbot technology more for its ability to digest massive amounts of data and provide clear and useful conclusions.

Germany's SAP is one of the world's largest providers of enterprise resource planning software. David Vallejo, the company's global head of supply chain planning, manufacturing and logistics, said: "Traditional artificial intelligence compresses information and compresses large numbers into fewer numbers. But there is still a need for a The brain processes these numbers." "Now, this technology has taken another step forward." He also gave the example of chatbots that can tell companies how to plan inventory in simple language.

However, some experts warn that relying on programs like ChatGPT to perform critical tasks in supply chain planning faces huge challenges. The technology sometimes reacts inaccurately based on the information it has been trained on.

Marko Pukkia, an analyst at market research firm Gartner, said some companies are planning for a future where they can ask chatbots how to fill large orders and the latter can list the cheapest , the fastest option. But he admitted: "This vision of the future is still many years away."

Food and drink giant Nestlé SA said it was considering how to use AIGC in its business but was assessing its safety .

Manhattan Associates, headquartered in Atlanta, USA, focuses on providing software that helps companies manage transportation and warehousing operations. The company's chief technology officer Sanjeev Siotia revealed that they are piloting ChatGPT and similar technologies for customers, and that one day these tools may allow supply chain managers to simply ask "Where is something?" And get clear answers quickly.

The chatbot ChatGPT itself supports the potential application of AIGC technology in supply chains, although it itself indicates that the technology still needs to be developed.

“Chatbots could be an integral part of supply chain communication,” ChatGPT wrote when asked about its possibility. "But like any innovative solution, it comes with its own set of challenges that need to be addressed."

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