HP scanner not working on Windows 11? 4 simple tips to try

HP scanner not working on Windows 11 is a common issue and often encountered after Windows 11 upgrade. Scanners from other brands such as Canon, Epson, and Panasonic also have similar problems.

However, scanners are error-prone and will sometimes stop working altogether.

In addition to a recent upgrade to Windows 11, this issue may also occur due to outdated or faulty drivers, corrupted system files, corrupted Windows updates due to errors, etc.

Initial Troubleshooting

As with any other external device, there are some basic things you need to check first before starting the actual software tweaks.

First, make sure your scanner or multifunction printer is turned on. At least one light on the printer panel should come on to let you know its status.

Also, check if the cables are properly connected to the PC and scanner. If the scanner is built into the printer, print a test page to confirm that it is functioning properly.

In this article, we will guide you through some possible solutions that may help you solve the problem if you are having problems connecting to your HP scanner.

What should I do if my HP scanner is not detected in Windows 11?

1. Enable related Windows services

1. Navigate to Start, right-click and select Run to start Run Command.
2. In the search field, enter services.msc and press OK.
3. In the Service Manager window, go to the right and under the Names column, look for the Windows Image Acquisition (WIA) service.
4. Double-click it to open its properties window.
5. In the Properties dialog box, under the General tab, go to the "Startup type" field. Set it to auto.
6. Now, check the service status to see if it is running. If not, click Start.
7. Press Apply and then OK Save changes and return to the Service Manager window.
8. Repeat the above process for the DCOM Server Process Launcher service and the Shell Hardware Detection, Remote Procedure Call, and RPC Endpoint Mapper services.

Once completed, close the Services window, restart your PC and check if the HP Scanner is now working properly.

2. Run Hardware Troubleshooter

1. To open the Run Console, press the shortcut key Win at the same time. R
2. Write cmd and press Ctrl ShiftHotkeyEnter to start an elevated command prompt.
3. Now, run the following command in the command prompt ( admin ) window to open the hardware troubleshooter: <strong>msdt.exe -id DeviceDiagnostic</strong>
4. When Hardware and Devices pops up, click Advanced.
5. Check the box next to Apply fixes automatically and press Next.
6. Now, wait until Windows detects any issues. If any issues are found, it will automatically apply the fixes.

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After the process is complete, restart your PC. Check if your HP scanner not working issue is resolved now.

If your scanner is not functioning due to a malfunction, a troubleshooter may help resolve the issue.

3. Enable compatibility mode

1. Press the Win R shortcut key to start the running console.
2. Type control printerEnter in the search bar and press.
3. In the Devices and Printers window, right-click HP Scanner and select Properties.
4. In the Properties window, select the Compatibility tab. Now, go to compatibility mode and enable the option -Run this program in compatibility mode. Then, select any older Windows version from the drop-down list.
5. Press Apply and then OKSave changes and exit.

Now that you are done, check if your HP scanner is working properly.

4. Reinstall HP Scanner

1. Right-click Start and select Device Manager.
2. In the Device Manager window, expand Imaging Devices or Print Queue. Here, right-click on the HP Scanner device and select Uninstall Device.
3. When you see the prompt to uninstall the device, click Uninstall to confirm.
4. After complete uninstallation, restart your PC.
5. Now, visit the official HP scanner website to download and install the latest scanner driver.

The HP scanner not working issue should now be fixed due to reinstalling the scanner driver.

Your HP scanner may stop working on Windows 11 if the scanner driver is outdated or corrupt, so make sure to always update the driver.

To update your drivers, simply visit the manufacturer's website to download the latest drivers and install them on your PC.

Alternatively, you can run SFC and DISM scans to find and repair any corrupted system files.

Also, if you installed an update recently, please uninstall the update and check if this helps resolve the HP scanner not working issue on Windows 11.

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